Auto Glass Express

Auto Glass Express is described on its site as a local, family owned and operated business that specializes in windshield repairs and replacements for any brand or model of domestic or international car, serving both private and business vehicles from locations in Peoria, Mesa and Las Vegas. The About page says the company has more than ten years of expertise in the windshield repair sector, and the Contact page repeats that it has over ten years of experience and training.

Credentials the site states

the company is a member of the NWRA (National Windshield Repair Association), which the page connects to the Repair of Laminated Auto Glass Standard (ROLAGS) and a nationally recognized windshield repair certification program; the home page says its auto glass replacement and repair services secured an A+ rating with the Better Business Bureau; and the site says the company is bonded and insured and that its technicians are certified and receive constant training in auto glass safety and quality control. The home page states a 4.7 star rating out of 400+ reviews. The site says the company partners with manufacturers to supply high-quality OEM genuine items.

Auto Glass Express repairs and replaces windshields and other auto glass for cars, trucks, RVs and commercial or fleet vehicles in the Phoenix, Arizona and Las Vegas, Nevada areas. The services page lists eight named services: car windshield repair, car windshield replacement, truck windshield repair, truck windshield replacement, RV windshield repair, RV windshield replacement, commercial windshield repair and commercial windshield replacement. Beyond the front windshield, the site says technicians repair or replace a vehicle's rear side windows, front windshield and back windshield, and describes work ranging from a compact car to an 18-wheeler.

For cars, the site says the company services all manufactured cars and repairs or replaces windshields for all makes, models and years. For trucks it says the company uses OEM truck windshields. For RVs it says technicians are qualified to handle the larger-than-average windshields and auto glass on all types of recreational vehicles. For commercial and fleet customers it says the team can work on one vehicle or multiple cars or trucks, and can repair one or multiple windshields at a time.

Auto Glass Express does not publish any prices, price list, cost, rates or fees on its website. Every service page directs customers to request a free quote instead, and the site says quotes are honest and that crack repairs must be inspected before a quote or estimate is given. So the cost of a windshield repair or replacement depends on the vehicle and the damage and can only come from the company itself.

There are three ways to request a quote. Customers can call 480-500-9000 for the Phoenix area or 702-805-2400 for the Las Vegas area, email info@autoglassexpress.com, or submit the online form on the Get Free Quote page. The form asks for first name, last name, phone and email (all required), then vehicle year, make, model and VIN number, and a choice of service from a fixed list: car windshield repair, car windshield replace, truck windshield repair, truck windshield replace, RV windshield repair, RV windshield replace, commercial windshield repair and commercial windshield replace, plus an optional "How can we help?" note. Customers can also stop by the Peoria, Mesa or Las Vegas shop during business hours.

Auto Glass Express offers mobile auto glass service in addition to its shops. The services page says the company offers mobile windshield repairs throughout the Phoenix and Las Vegas areas and will come to a customer's home or office to perform the work; the home page phrases the same option as visiting one of the locations in Peoria, Mesa or Las Vegas "or we can come to you." The site does not publish a mobile service fee, a minimum job size, a mileage limit or any weather-related restriction on mobile work.

The Arizona cities and areas listed as served are Avondale, Ahwatukee, Anthem, Apache Junction, Buckeye, Carefree, Cave Creek, Chandler, Deer Valley, Desert Hills, El Mirage, Fort McDowell, Fountain Hills, Gilbert, Glendale, Goodyear, Guadalupe, Higley, Laveen, Litchfield Park, Mesa, New River, North Scottsdale, Paradise Valley, Peoria, Phoenix, Queen Creek, San Tan Valley, Scottsdale, Sun City, Sun City West, Sun Lakes, Surprise, Tempe, Tolleson, Wickenburg, Wittman and Youngtown. In Nevada the site lists Las Vegas, and the services page also lists Henderson.

Auto Glass Express states that in many cases a chip or crack in a windshield does not require a complete replacement. The car windshield repair page says the company is able to repair windshield cracks up to 6 inches and possibly longer, and that all cracks need to be inspected before the company can provide a quote or estimate. The About page repeats this, saying the team has the tools and experience to repair cracks up to 6 inches and sometimes longer, and that crack repairs must be inspected before a given quote. Whether a particular windshield can be repaired rather than replaced is therefore decided at inspection, not in advance; the site says the company will not promise it can fix something only to find out a replacement is needed.

The home page advertises a "Lifetime Chip Repair Warranty On All Our Windshields*" and says car windshield chip repairs are backed with what it calls the best glass warranty in the industry. The About page says the company provides a warranty on each repair and stands behind repairs for the lifespan of the windshield. The asterisk on the home page is not explained anywhere on the site: the full warranty terms, exclusions, transferability and claim process are not published, so those details have to be confirmed with the company directly.

These are things people ask Auto Glass Express that its published information does not yet cover.

• prices
• availability
• insurance coverage or deductible amounts
• warranty terms, exclusions or claim outcomes
• financing rates, terms or approval
• whether damage is repairable vs replaceable
• appointment, turnaround or completion timelines
• adas recalibration results or vehicle coverage