AutoAlert

AutoAlert is an automotive software and data mining company whose customers are car dealerships and dealer groups. Its published solutions are AlertMiner, AlertMiner Pro, AutoAlert CXM, Engagement Studio, AutoAlert AI Assistants, GeoAlert, Service Lead Management, Intelligent Marketing and Enterprise Solutions. The site describes the platform as helping dealerships identify high-intent customers in their own database, prioritise the opportunities most likely to close, and automate engagement so sales, BDC and service teams act on ready-to-buy customers instead of chasing disconnected leads.

The home page states that AutoAlert is now driven by PureCars, describing the acquisition as creating an AI-enabled data and marketing platform for dealerships. The About page says AutoAlert was founded in 2002 and describes itself as an automotive software and data mining provider focused on repeat sales, service and loyalty.

AutoAlert publishes support hours on its Training and Support page: Mon-Fri 7:00-7:00 and Sat 10:00-2:00 CST. The support phone number given there is 800-630-4760, alongside links to call or email Client Care. The general contact phone number in the site footer is 800.221.6920.

A Kansas City office address is published. The footer of every page carries 114 W 11th Street, Suite 700, Kansas City, MO 64105 as the contact address. The website does not publish a list of other offices, service areas or regional locations, and does not describe which functions are located at the Kansas City address.

AlertMiner is AutoAlert's equity mining product. The page describes patented analytics that surface dealership opportunities as named alerts. Customer retention alerts include Upgrade Alert (customers who can move out of their current vehicle into a new one while keeping their payment about the same), Mileage Alert (customers at or nearing a lease mileage allowance), Flex Alert (the same upgrade position but requiring flexible terms) and Contract Alert (contracts nearing maturity). Service-drive alerts include Pending-Service Alert, Warranty Alert (standard warranties about to expire with no extended coverage) and Service Alert. Behavioural alerts include In-Market Alert and Engaged Alert, for customers interacting with the dealership website, inventory or emails.

Other AlertMiner features listed are ranked customer scores, personalised dashboards, recall management with daily updated recall data, service lane notification when a flagged customer arrives, and an NLO "no longer owns" data cleanse that scrubs customer and vehicle records against national DMV data and removes outdated deal sheets.

AutoAlert AI Assistants are described as 24/7 digital sales and service teammates. Three named assistants are AutoAlert AutoAssistant Loyalty, which reconnects with past customers through personalised messaging; AutoAlert AutoAssistant Service, which sends appointment reminders, delivers upgrade offers and follows up automatically before, during and after a service appointment; and AutoAlert AutoAssistant Leads, which engages internet leads with AI messaging. Auto Inventory is described as included free with any AutoAlert AI Assistant conversation: it detects when a customer mentions interest in a vehicle and replies with matching units from the dealership's live inventory by trim, colour and accessories. The page states the assistants support texting functionality and Spanish translation.

Engagement Studio is the marketing product. Published components include OEM-approved one-to-one personalised offers, email marketing templates, personalised landing pages, tagging and time-stamped engagement alerts, comprehensive reporting and a dealer-managed marketing portal. Additional engagement tools listed are Video Marketing (model and trim specific, OEM-approved, 125 seconds or less), Direct Mail adjustable month to month through the Engagement Studio portal, Social Marketing with targeted ads linking to a personalised landing page, GeoAlert mobile ads, CreditConvert for soft credit pulls that do not affect a customer's credit score, and Email Appends, which the site says runs at enrollment and updates semi-annually.

AutoAlert CXM is described as a next-generation automotive CRM that turns real-time customer interactions into actionable insights. Published capabilities include engagement-based follow-ups driven by each customer's behaviour, preferences, browsing history, past conversations and purchases rather than fixed time intervals; suggested outreach timing and messaging; equity and data mining giving a 360-degree view of every customer; automation of routine tasks and follow-ups; a mobile-friendly interface usable on the showroom floor or away from a desk; personalised video messaging for inventory, inquiries and service updates; and a desking tool that calculates payments, adjusts deal terms in real time and handles credit pre-approvals.

AutoAlert Enterprise is a separate multi-rooftop CRM for dealer groups, described on the site as available exclusively to AlertMiner Pro and AutoAlert CXM customers. Enterprise features listed are an Enterprise Customer View that links a customer automatically across all stores into a single profile with sales and service history and lifetime value; a Customer Activity View showing who last engaged a customer, to prevent duplicate outreach between sister stores; an Enterprise Service History Roll-Up covering the whole group; off-brand vehicle recommendations drawn from group-wide inventory; conquest campaigns targeting service-only customers who have never purchased; Customer Sync for shared contact details; and Enterprise Service Lead Management that notifies the original salesperson when their customer services anywhere in the group.

Service Lead Management is AutoAlert's service-drive product. The published flow is: a customer enters the service drive, all customer data is compiled, the system alerts the dealership team with relevant information, and sales presents a customised offer. The page describes notifications for every opportunity coming through the service drive so the right team member is alerted immediately, multiple communication touchpoints including pre-appointment contact, and inventory acquisition through a Wishlist that pinpoints customers positioned to trade, take a buyback or place a factory order.

Recall Management is described as letting a dealership re-establish contact by offering a free, useful service. The page says AutoAlert integrates AutoAp's recall data so teams can identify open recalls and upgrade opportunities in one click, and contrasts this with paper notices that can take up to 60 days. Targeting options listed include pick-up and drop-off for customers within a selected radius of the store, customers who visited the service department within the last year, customers financially positioned to upgrade, and small businesses with fleet vehicles.

These are things people ask AutoAlert that its published information does not yet cover.

• prices
• availability
• contract terms
• performance results or roi figures
• implementation or onboarding timelines
• oem program eligibility
• integration or compatibility guarantees
• security or compliance guarantees