Audian

Guiding principles

• Simplicity: One partner for IT, voice, networking, and security instead of vendor-juggling and finger-pointing.
• Speed: Rapid response, proactive monitoring, and fast deployment. Audian states that 99% of calls are answered within 60 seconds.
• Service: White-glove support, dedicated account management, and long-term operating partnerships.

Human-first AI

Audian uses AI to augment its people and reduce friction, not to replace the humans customers rely on. Its AI systems are designed with human oversight, transparency, and trust.

Leadership

Audian's listed leadership and management team includes:

• Brandon Bazemore — CEO
• Janae Smith — COO
• Kyle VanHuizen — Director of Customer Success
• Tony Detrick — IT Manager
• Jeremy King — IT Systems and Procurement Manager

Contact details

• Phone: 844.611.6110
• Email: 411@audian.com
• Headquarters: 11232 120th Ave NE #206, Kirkland, WA
• Support hours: Monday–Friday, 6 a.m.–6 p.m. Pacific Time
• Managed clients: 24/7 support

Audian's Hosted Voice and communications services are available nationwide across the United States. Managed IT and Managed Networking services focus on areas where Audian can provide on-site support quickly: from Bellingham, Washington, through Portland, Oregon, and in the Dallas–Fort Worth area.

What to expect

• A 30-minute call with a real engineer, not a sales representative reading a script.
• A candid review of the current technology stack, vendors, and gaps between them.
• A clear picture of what one accountable architecture could look like.
• No obligation or pressure; Audian says it will identify when it is not the right fit.

Audian states that phone calls are answered in under 60 seconds and that form submissions and emails receive a response the same business day. Contact form submissions are subject to Audian's agreement to be contacted and its statement that information is not shared.

Industries

• Manufacturing: Production-system uptime, secure ERP/MES access, and a fast helpdesk for the shop floor.
• Cannabis retail: Dutchie POS uptime, camera-retention compliance, and in-store support.
• HVAC and field services: ServiceTitan and QuickBooks expertise, mobile device management, and acquisition onboarding.
• Dental groups: Support for Dentrix, Open Dental, Denticon, Cloud9, and imaging uptime aligned with patient flow.
• Property management: Managed internet, cameras, access control, and tenant-facing systems across sites.
• Hospitality: Guest Wi-Fi, 24/7 support, and as-a-service network modernization across properties.

HVAC and field services

For HVAC and field-services companies, Audian supports iPad-heavy field teams and offices using ServiceTitan. Services include:

• Mobile device management for remote configuration, security, tracking, provisioning, and retirement of iPads and iPhones.
• ServiceTitan and QuickBooks support for dispatch, billing, and field operations.
• Secure cloud access from offices and job sites.
• Field connectivity and hosted voice.
• M&A IT onboarding using standardized acquisition playbooks.
• US-based support for office staff and field technicians.

Supported tools and systems include ServiceTitan, MDM, Microsoft 365, and Hosted Voice.

1. Connectivity — Resilient, redundant networking that keeps the business running. Services include SD-WAN, managed networking, and security cameras.
2. Communication — Unified, reliable connections with customers, partners, and teams. Services include hosted voice, unified communications, and revenue capture.
3. Intelligence — The decision layer, where data becomes insight and automation drives outcomes. Services include AI engineering, IT security, cloud, and micro apps.

Audian architects all three layers as one integrated system, providing one partner, one architecture, and one point of accountability. The approach is designed to replace fragmented IT, voice, networking, and security vendors with a single accountable team.

Audian reports 990+ clients served, a 99.99% uptime SLA, and 13+ years in business.

Prohibited activity

The policy prohibits illegal activity, infringement of others' rights, harmful interference with the service, and activity that degrades the experience of other users. Examples include:

• Unlawful, threatening, defamatory, obscene, or copyright-infringing material.
• Spam, phishing, forged headers, impersonation, and fraudulent activity.
• Unauthorized access, security breaches, port scanning, password attacks, malware, and security-circumvention tools.
• Unauthorized copying or distribution of proprietary software.
• Operating public services or servers from the premises, including email, web-hosting, file-sharing, and proxy services, except as allowed for personal non-commercial residential use.
• Reselling or making the service available outside the premises.
• Network disruption, denial-of-service attacks, flooding, overloading, or attempts to crash a host.
• Using the service for business, organizational, or Internet service provider purposes, except individual telecommuting.

Customers are responsible for their own compliance and for violations by people they permit to access the service. They are also responsible for securing connected devices and customer equipment.

Network management and data consumption

Audian uses network-management practices to address spam, malicious traffic, viruses, congestion, and other risks. These practices may include preventing spam delivery, blocking harmful code, and temporarily lowering traffic priority for users contributing most to current congestion.

The policy states that Audian does not currently apply a monthly data-consumption threshold, but reserves the right to adopt a different threshold or usage plan with notice.

Enforcement and copyright

Audian may investigate suspected violations and may remove or block content, filter transmissions, suspend service, or terminate accounts, with or without notice. Audian may cooperate with law-enforcement authorities and other network administrators during investigations.

Customers may not use the service to infringe third-party intellectual-property rights. Audian states that it complies with the Digital Millennium Copyright Act and maintains a policy for addressing alleged infringement and repeat infringement.

What Audian builds

• Micro apps: Custom applications designed to solve one specific bottleneck.
• Workflow automation: Reduces repetitive steps and manual handoffs.
• System integrations: Connects tools such as POS, ERP, ServiceTitan, and practice software so data can flow between systems.
• AI-assisted support: Enables faster resolutions and smarter routing while keeping a real person in the loop.
• Data and reporting: Turns scattered data into the numbers needed for decisions.
• Responsible AI governance: Builds oversight, security, and control into each system.

How the process works

1. Find the friction: Map where time and revenue are lost in day-to-day operations.
2. Engineer the fix: Scope a focused micro-app or automation around one real problem.
3. Keep humans in control: Use oversight and guardrails so the customer's team remains in charge of decisions.
4. Measure and iterate: Prove the outcome, refine the solution, and identify the next bottleneck.

Audian's approach is to augment people and reduce friction, not replace the humans customers rely on. Micro-apps run on infrastructure Audian already manages and governs, avoiding orphaned tools and additional vendors.