Atrius Health Chestnut Hill/West Roxbury

At the system level, Atrius Health describes itself as offering more than 40 medical and surgical specialties and as having board-certified specialists in more than 40 specialties. That is a system-wide statement, not a list of what is available at this address; the departments published for this site are listed separately.

The location is reached at 617-541-6600, and office hours are Monday - Friday, 8:00am - 6:00pm. The page does not publish the number of clinicians or staff at this site, ownership or affiliation details beyond the hospital partners quoted above, awards, review counts or ratings.

On language access, the Atrius Health Notice of Nondiscrimination states: "We provide free aids and services to help you communicate with us. You can ask for interpreters and/or for communications in other languages or formats such as large print. We also provide reasonable modifications for persons with disabilities. If you need these services, call the toll-free number 617-421-2850. (TTY 711)." The same notice repeats that number for speakers of Spanish, Chinese, French, Haitian Creole and Russian, among other languages. That is a system-wide Atrius Health line, not a number specific to this address.

For questions about billing, cost, scheduling or contact, the Chestnut Hill/West Roxbury office is at 291 Independence Drive, Chestnut Hill, MA 02467-3628, phone 617-541-6600, open Monday - Friday, 8:00am - 6:00pm.

Appointments that the site says can be booked online include new patient well visits (physicals) for adults 18 years and older, new patient well visits for children 18 months and older with a pediatrician, new patient well visits for children and adults 18 months and older with a family medicine provider, and a "Welcome to Pregnancy" telephone visit with an obstetric nurse.

The site also notes

"Access to some specialists and specialty services may be limited only to patients who have an Atrius Health PCP."

To schedule at this location, patients are directed to call the relevant department's phone number, or the main number 617-541-6600, during hours of Monday - Friday, 8:00am - 6:00pm. Whether any particular clinician here is taking new patients, and how soon an appointment can be scheduled, are not stated here and should be confirmed with the office.

This is the practice's own address, phone and hours; other Atrius Health locations have their own. The location page offers a "Get Directions" link. No parking details, no public transit directions and no building or suite numbers are published on this location page.

For anyone asking where the office is located, what the area is, what the address is, or what the hours are: the answer above is what the practice publishes. A caller who needs to contact a specific department should use that department's own phone number rather than the main line. Atrius Health states that it operates on an appointment-only basis and does not offer walk-in care, so a visit here is by appointment or booking rather than by dropping in. Appointment availability, wait times and costs are not published on this page.

The Chestnut Hill/West Roxbury page states: "Medical advice is available to patients by telephone 24 hours a day, 7 days a week. If you need medical advice after office hours, please call your doctor's office. Follow the phone prompts to be routed to our after-hours triage service staffed by nurse practitioners and physician assistants with access to your electronic medical record."

Atrius Health's 24/7 Medical Advice page adds: "Please note: if you are experiencing a life-threatening emergency, call 911 or your local emergency number immediately. If you receive care at an emergency room, please call your primary care physician's office so we can follow up on your care."

Urgent care is not offered at this address. The system-wide guidance published by Atrius Health is that a patient who is sick or has a minor injury should call their Atrius Health primary care provider's office to schedule an appointment, and that if the regular care team cannot offer suitable times, Atrius Health patients can be seen by appointment at any of its seven urgent care locations. Those locations are listed as Boston (Kenmore), Braintree, Burlington, Norwood, Peabody, Plymouth and Somerville. To book an urgent care visit, patients are told to call their provider's office and, after hours and on weekends, follow the menu prompts. Same day or next day sick visits can also be booked through a MyHealth Online account.

Atrius Health states it operates on an appointment-only basis and does not offer walk-in care. Office hours at this location are Monday - Friday, 8:00am - 6:00pm; the main phone is 617-541-6600.

That list is the set of departments published for this address. Departments not on the list are not published as being at this site, and a department offered elsewhere in the Atrius Health system should not be assumed to be available here. To book, schedule or contact a department, the site directs patients to call the department's office phone number above. The page does not publish per-department hours, prices, fees or rates, whether a given clinician is taking new patients, or how soon an appointment can be scheduled.

Ask anyway — the agent will say plainly that it is not published rather than guess.