# Atomic Data > Official Atomic Data business agent. Atomic Data provides managed IT as a Service, security, cloud, networking, and automation solutions for mid-market… ## Ask it a question Atomic Data answers for itself at https://api.hailera.com/mcp/atomicdata. A client that speaks MCP can connect to that address; the tool is ask_atomicdata and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## What Atomic Data does Atomic Data operates always-on support and monitoring capabilities to reduce downtime and keep client environments running reliably. Monitoring and incident response Key monitoring services include: - Atomic Monitoring™ for infrastructure and applications - Network and security monitoring (24×7×365) - Custom incident response runbooks per client - Ticket creation, triage, escalation, and resolution workflows Monitoring can range from simple availability checks to advanced synthetic testing of critical applications. Client Support (Service Desk) Atomic Data's Minnesota-based Client Support team provides 24×7×365 technical assistance. Engagement options typically include: - Managed Client Support for high-touch needs - Co-managed support, sharing responsibilities with internal IT teams - On-site support for scheduled, project-based, or break-fix visits Goals and outcomes These services are intended to: - Reduce downtime and associated business impact - Provide a single, trusted escalation point for IT issues - Extend or augment internal IT teams with specialized expertise - Deliver consistent, around-the-clock support for end users and infrastructure Atomic Data offers custom development and data-focused services to help organizations modernize applications and automate workflows. Agentic AI development Atomic Data develops custom "agentic AI" copilots and assistants, co-created with client teams. These solutions are designed to: - Understand specific business workflows and terminology - Take actions within systems, not just surface information - Reduce bottlenecks and improve response times for staff and customers Line-of-business application development Atomic Data builds or modernizes line-of-business applications when off-the-shelf software does not fit. Typical services include: - Custom web and client application development - Modernization of legacy or home-grown systems - Integration with other platforms and data sources - Ongoing support and enhancements Web development Atomic Data develops and supports websites and web services using established content management systems (such as WordPress, Drupal, and Umbraco). Typical use cases Examples from case studies include: - Updating and securing critical healthcare and insurance applications - Scaling eCommerce and customer-facing platforms during high demand - Supporting global organizations with distributed teams and complex IT requirements Core managed IT and IT as a Service (ITaaS) Atomic Data is a Minneapolis-based IT as a Service (ITaaS) and managed services provider for mid-market organizations, regulated industries, and large public venues such as stadiums and arenas. IT as a Service / Core Support Atomic Data delivers predictable, subscription-based IT as a Service built around "Core Support" and optional add-ons. Core Support typically includes: - 24×7 end-user support - Advanced issue escalation - Microsoft 365 administration and backup as a service - Email threat protection - Strategic technology advisory - Co-managed ticketing options - Remote monitoring and management - Endpoint detection and response - Workstation patch management - Third-party application patching Core Support covers day-to-day IT needs, while optional add-ons strengthen security, infrastructure, and resilience as requirements change. Typical outcomes and focus Atomic Data aims to: - Act as your IT team or extend your existing IT team - Design IT environments that fit your business (no one-size-fits-all packages) - Keep infrastructure stable, secure, and compliant - Provide clear scopes of service so you know what is covered and who to contact Example client profiles Atomic Data commonly supports: - Organizations with regulatory or compliance requirements (e.g., HIPAA, PCI) - Enterprises and fast-growing SaaS businesses - Large public venues and multi-site operations - Dispersed or remote workforces needing secure connectivity - Data-driven organizations with large or sensitive data sets Source: https://atomicdata.com ## Where Atomic Data works Lists Surakarta as a location. Names Surakarta as a service area. Areas beyond these are not published. ## Hours and contact This document summarizes public contact and support details mentioned on Atomic Data's website. For any information not covered in the knowledge documents, callers should be directed here. General contact - Website: https://www.atomicdata.com/ - General contact form: available via the "Contact us" links on the website Client support - Client Support phone: 612-466-2020 - Client Support email: support@atomicdata.com These contact methods are intended for existing or prospective clients who need assistance, have questions about services, or wish to discuss potential projects. Confidential complaint line - Confidential complaint line: 612-927-3029 This number is published for confidential concerns related to Atomic Data. Note: If someone asks for information that is not present in any knowledge document (for example, specific pricing, contract terms, or implementation timelines), direct them to contact Atomic Data using the details above rather than attempting to estimate or infer the answer. Source: https://atomicdata.com ## Business continuity, backup, and disaster recovery services Atomic Data provides planning and technical solutions to help organizations prepare for and recover from disruptions. Disaster recovery planning and testing Atomic Data works with clients to: - Create custom disaster recovery (DR) playbooks - Define recovery objectives for critical systems - Conduct tabletop exercises and DR drills to test plans Backup as a Service (BaaS) Atomic Data offers fully managed backup services for servers and key workloads. Typical characteristics include: - Offsite backup storage in SOC 2 Type II data centers - Recovery and replication for critical workloads - Ransomware-focused protections - Encryption at rest Disaster Recovery as a Service (DRaaS) DRaaS provides rapid failover into Atomic Data's private cloud when there is a major incident. Intended benefits include: - Fast failover of specific workloads or entire sites - Streamlined failback with minimal disruption - Reduced risk from natural disasters, outages, and cyberattacks Endpoint backup as a service Atomic Data also offers endpoint backup to protect data on user devices. Key points include: - Automated, frequent backups - Encryption in transit and at rest - Cloud-hosted and fully managed service These business continuity offerings are designed to keep organizations operational and limit data loss during unexpected events. Source: https://atomicdata.com ## Cloud, infrastructure, networking, and data center services Atomic Data designs, implements, and manages infrastructure for organizations that need secure, high-availability IT environments. Cloud and enterprise infrastructure Atomic Data provides: - Private and hybrid cloud hosting (including the Atomic Cloud®) - Architecture and implementation of server and storage environments - Data center colocation in SOC 2 Type II attested facilities - Managed firewalls, load balancing, VPN, and connectivity services These services are aimed at organizations that need scalable infrastructure, predictable performance, and strict security/compliance. Networking and connectivity Atomic Data offers networking solutions for enterprises and public spaces such as stadiums, campuses, and multi-site operations. Typical networking services include: - Enterprise network design, build, management, and monitoring - Network as a Service (NaaS) with subscription-based firewalls, switches, and wireless - Connectivity and WAN services (e.g., metro Ethernet, MPLS, SD-WAN, VPN) - Office moves and additions, including planning and executing IT moves Server and workstation management Atomic Data manages server and endpoint lifecycle, including: - Patch management and security updates - Endpoint detection and response (EDR) - Workstation lifecycle management (procurement, imaging, deployment, maintenance, secure disposal) Use cases These services are commonly used by: - High-traffic eCommerce and SaaS platforms - Multi-location organizations needing consistent performance - Regulated industries with availability and security requirements - Large venues needing robust Wi-Fi and network capacity for fans, staff, and vendors Source: https://atomicdata.com ## Industries, client profiles, and impact Atomic Data serves a range of industries and client types that require secure, reliable, and scalable IT. Common client profiles From its public materials and case studies, Atomic Data highlights work with: - Health care and insurance organizations with HIPAA and other compliance needs - Financial services and fintech companies - Large public venues (stadiums, arenas, districts, airports, museums, colleges) - Multi-location businesses with global or national footprints - Organizations with dispersed, mobile workforces - Data-driven organizations with large or sensitive datasets Example outcomes from case studies Published case studies describe results such as: - Implementing compliant IT as a Service for insurance providers - Delivering fully managed IT and private cloud infrastructure for fast-growing local businesses and SaaS platforms - Providing global, multi-site connectivity and managed IT for humanitarian organizations operating in challenging environments - Supporting major brands with scalable cloud infrastructure, application development, and 24×7 monitoring during periods of rapid change (such as the COVID-19 pandemic) These examples illustrate Atomic Data's focus on long-term partnerships, responsive support, and solutions tailored to regulated and mission-critical environments. Source: https://atomicdata.com ## Security and compliance services Atomic Data places security at the core of its services and offers a range of managed security and compliance solutions. SOC as a Service (SOCaaS) SOC as a Service is a comprehensive, AI-enabled security operations offering that extends your internal security capabilities. Typical SOCaaS elements include: - 24×7 Security Operations Center - Security Incident and Event Management (SIEM) - Extended Detection and Response (XDR) Managed IT Security as a Service Managed IT Security as a Service is a bundled offering designed to harden servers, endpoints, networks, applications, and users. Key characteristics: - Customized security posture and controls for your environment - Single package to address infrastructure, endpoints, network gear, apps, and employees - Month-to-month contracts with 24×7 live support Security awareness training Atomic Data provides security awareness training to reduce human-related risk. Training typically covers: - Security best practices - Mobile device handling - Credential and password management - Social engineering and phishing awareness Vulnerability management Atomic Data offers ongoing vulnerability management rather than one-time scans. This usually involves: - Continuous identification and evaluation of vulnerabilities - Reporting and prioritization - Coordination of remediation activities Audit and policy support Atomic Data assists organizations with: - Pre- and post-audit support for frameworks such as HIPAA and PCI - Responding to client or insurer questionnaires - IT policy advisory and development (e.g., BYOD, remote access, telecommuting, acceptable use) These services are intended to improve governance, close security gaps, and align IT controls with regulatory and client requirements. Source: https://atomicdata.com ## What Atomic Data has not published yet These are things people ask Atomic Data that its published information does not yet cover. - specific prices, rates, or discounts - real-time service availability or response times - guaranteed resolution times or uptime percentages - exact contract terms, SLAs, or legal commitments - regulatory, audit, or clinical outcomes - future financial performance, savings, or ROI Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://atomicdata.com