Atlas Networks

Service approach and values

• No data caps on internet service.
• No long-term service contracts; customers are not locked into restrictive terms.
• Emphasis on a "no-BS" sales process and transparent published pricing (specific prices are provided directly by Atlas via its website or sales team).
• Focus on customer experience from initial contact through installation, billing and ongoing support.
• Installations for buildings already on the Atlas network are typically completed in hours or days; new buildings are usually connected within a few weeks, depending on construction and access.
• All customer care and most staff are based in the Seattle area, providing truly local support.

Core services

Atlas Networks focuses on a concise set of connectivity services rather than a large, complex menu:

• High-speed residential internet service in the Seattle area.
• Business and commercial internet service with scalable bandwidth.
• Residential and business telephone and VoIP services.
• Internet service for marinas and liveaboard vessels.
• Network services for building owners and property managers who want Atlas service available to their tenants.
• In some cases, custom security camera system solutions are also available, delivered over Atlas connectivity.

Community involvement

• Atlas supports the local community through low-cost or donated internet in certain low-income housing.
• The company provides free gigabit-powered public Wi‑Fi hotspots in selected locations.
• Atlas supports a variety of community-focused non-profit organizations.

Principles

• Strong support for net neutrality and customer privacy.
• Commitment to keeping internet service local, friendly and fast.
• Culture built around a team of technology-focused, customer-centric staff who aim to innovate while remaining approachable.

Business internet services

• High-speed business internet connectivity designed for offices, commercial spaces and other business environments.
• Packages are described as comprehensive and may include customizable options to match business needs.
• Atlas positions its network as fast and reliable, suitable for cloud applications, collaboration tools, voice services and other business-critical workloads.
• As an independent, local provider, Atlas focuses on responsive support for Seattle-area companies.

Note: Specific bandwidth tiers, redundancy options, and pricing are not listed here. Businesses should contact Atlas sales for current offerings.

Business phone services

• Business telephone and VoIP solutions are available, leveraging Atlas's network.
• Services can be used to replace or supplement existing business phone systems.

Note: Details such as PBX features, call center options and handset models are provided directly by Atlas on request.

Services for building owners and managers

Atlas partners with building owners and property managers to make Atlas connectivity available to their tenants.

• Suitable for residential multi-dwelling units and commercial buildings.
• Providing reliable, high-speed internet can increase the desirability and competitiveness of a building in the Seattle market.
• Atlas works with owners and managers to extend its network into buildings and to support tenants once service is available.

Custom security camera solutions

• In addition to internet and phone services, Atlas mentions the ability to deploy custom security camera systems, typically delivered over Atlas connectivity.

Note: Specific camera brands, storage options and monitoring services are not detailed here. Building owners and businesses should contact Atlas to discuss security camera project requirements.

Installation and timelines

• For buildings already on the Atlas network, installations are typically completed in hours or days, depending on scheduling and site access.
• For new buildings that require network extension, Atlas indicates timelines of a few weeks, subject to construction and infrastructure needs.

For quotes, availability checks, or to discuss a building partnership, businesses and property owners should use the contact information in the Contact details and support document.

Residential services

Atlas Networks provides locally powered residential internet and phone services for customers in the Seattle area.

Residential internet

• Internet service designed for streaming, online gaming, remote work, and everyday browsing.
• Speed options range from entry-level broadband (e.g., around 100 Mbps) up to gigabit-class connections, where available on the Atlas network.
• Service is designed to be affordable, reliable and fast.
• No data caps: customers do not have usage caps or overage fees on typical residential internet plans.
• Local, knowledgeable support staff help customers choose a speed tier that fits their household usage.

Note: Specific plan names, exact speeds, and prices are not listed here. Customers should check Atlas Networks' website or contact the sales team for current residential internet packages and pricing.

Residential telephone and VoIP

Atlas offers residential phone services that can be delivered in two main ways:

• Voice over IP (VoIP) phone service for technology-forward users.
• Traditional analog-style phone service for everyday home use.

Key points:

• Phone service is positioned as affordable and feature-rich.
• Atlas can port an existing phone number to its network for customers who want to keep their current number.
• Atlas can replace a customer's current phone setup with its own system to simplify the switch.

Note: Specific calling features, international rates, and phone equipment details are provided directly by Atlas; customers should contact sales or support for up-to-date information.

Building and apartment availability

• Atlas Networks serves many multi-dwelling residential buildings in the Seattle area.
• Prospective customers can use the "Find your building" or availability-check tools on the Atlas website, or contact Atlas directly, to confirm whether their building is on the Atlas network.

How to sign up or ask about service

• Customers can check building availability and learn about current packages through the Atlas Networks website.
• For personalized assistance choosing a plan or confirming availability, customers should contact Atlas sales using the details in the Contact details and support document.

This document summarizes the high-level service approach and points customers to the official legal terms for Atlas Networks services.

Contracts and commitments

• Atlas emphasizes that it does not rely on long-term service contracts to keep customers.
• Customers are not locked into restrictive terms and can leave if service no longer meets their needs, subject to any applicable notice periods or fees defined in the official agreements.

Pricing and transparency

• Atlas highlights a "no-BS" sales process and transparent published pricing.
• Exact prices, fees, promotions and discounts are not listed in this document.
• Customers should refer to Atlas's website or contact the sales team for the most current pricing and any applicable promotions.

Installation timelines

• For buildings already on the Atlas network, installations are typically completed in hours or days once service is ordered and access is arranged.
• For new buildings that require network build-out, installations are generally measured in a few weeks, depending on construction, permitting and infrastructure.

Cancellation

• Atlas states that if a customer chooses to leave, it aims to make the process straightforward and free of unnecessary gimmicks.
• Specific cancellation terms, including any applicable notice periods, equipment returns or fees, are defined in the official agreements.

Official terms and conditions

Atlas publishes the following official documents on its website for customers to review:

• Atlas Networks Terms and Conditions Agreement
• Atlas Networks Service Level Agreement (SLA)
• Atlas Networks TV Services Agreement (for applicable TV services)

These documents contain the binding legal terms that govern service, including service levels, responsibilities, exclusions, and any applicable limitations.

Important: This overview is for convenience only and does not replace the official agreements. When a question involves specific legal rights, obligations, guarantees or service-level commitments, customers should be referred to the official Terms and Conditions, SLA and any signed service agreements, or asked to contact Atlas directly.

• Main phone: 206-395-7222
• Office address: 304 Alaskan Way S, Suite 302, Seattle, WA 98104
• Mailing address: Atlas Networks, PO Box 2069, Vashon, WA 98070

Email addresses

• Sales: sales@atlasnet.com
• Billing: billing@atlasnet.com
• Support: support@atlasnet.com

Online contact form

Customers and prospects can also submit questions via the contact form on the Atlas Networks website, providing their name, email address and a short description of their questions.

Hours and holidays

• Standard business hours and holiday schedules are not fully listed in the available materials.
• The FAQ page on the Atlas website includes information about observed company holidays and holiday hours.

If a caller asks about current hours or holiday availability and the information is not present here, advise them to call 206-395-7222 or email support@atlasnet.com for the latest details.

• People living aboard sailboats, yachts, houseboats and commercial vessels in participating marinas.
• Marina operators who want to provide reliable connectivity to their tenants and guests.

How connectivity is delivered

Depending on the marina and its infrastructure, Atlas may provide:

• A hardwired connection run directly to the vessel.
• A wireless connection using a small antenna installed on or near the vessel.

Both options are designed to support common onboard needs, such as:

• Streaming video and online entertainment.
• Remote work or business use from the vessel.
• Updating navigation software and other essential downloads.

Availability and setup

• Availability varies by marina; Atlas partners with specific marinas in the Seattle area.
• Prospective liveaboard customers should check availability for their marina through the Atlas website or by contacting Atlas directly.

Note: Exact speeds, equipment requirements and pricing for marina internet are not listed here. Customers should speak with Atlas sales or support for current details.

Ask anyway — the agent will say plainly that it is not published rather than guess.