Artisan Dental Laboratory

• Prioritizing customer service
• Providing consistent, premium-quality products for every case
• Offering education and training opportunities

The lab serves clinicians locally in Oregon and across the United States.

Leadership and management

• Justan Koch – President (manages day-to-day operations)
• Karl Koch, CDT – Chairman (semiretired; advisory role and long-term growth)

The lab also has department leaders overseeing key areas such as production, fixed restorations and esthetics, dentures, crown and bridge, prep and porcelain, implants, digital dentures, digital production, occlusal guards/RPDs/orthodontics, and training and education.

Technicians and training

• Technicians are described as proud of their work and often stay with the company for many years.
• All technicians are trained using the Productivity Training Corporation (PTC) system, which provides shared technical benchmarks and vocabulary.
• This training is intended to support consistent quality and clear communication within the lab and with customers.

Drivers and customer service staff

• Artisan maintains a team of drivers who act as go-betweens with customers, helping ensure pickups and deliveries are handled promptly.
• The customer service staff coordinates billing, pickups, deliveries, case checking, phone communication, and radio contact with drivers, acting as the hub of the organization.

• Support for converting a standard removable denture to an implant-supported denture.
• Artisan technicians can work chairside with doctors to replicate a patient's existing removable restoration into a provisional while implants are being placed.
• This allows patients to leave with a functional smile while their implants heal.

Reline and repair

• Relines and repairs for cast and flexible dentures to maintain an accurate custom fit over time.
• Technicians can modify an existing restorative appliance to fit changes in the patient's anatomy while maintaining the durability and integrity of the original material.

In-lab custom shade service

• In-lab shade matching to closely match a patient's natural dentition.
• To schedule a custom shade appointment, clinicians are instructed on the website to call 503-238-6006 ext. 304.

Diagnostic wax-ups

• Diagnostic wax-ups to help patients visualize proposed restorative outcomes.
• Wax-ups can also help doctors evaluate and adjust the treatment plan before fabricating the final restoration.

Full-service dental laboratory offerings

Artisan Dental Laboratory is a full-service dental laboratory providing a complete lineup of restorative products and services to support dental practices.

Types of restorations and appliances

The lab produces restorations and appliances including:

• Fixed restorations such as crowns and bridges
• Implant restorations
• Removable restorations, including dentures and partials
• Night guards / occlusal guards
• Sleep therapy appliances
• Orthodontic appliances

Materials and branded systems

Artisan Dental Laboratory works with a range of proven materials and systems, including (but not limited to):

• IPS e.max®
• IPS Empress®
• Lava™
• Full-contour zirconia

Each restoration receives individualized attention to meet the standards of the prescribing doctor and their patient.

Product categories listed on the website

The website organizes products and services into these categories:

• All ceramics
• Metal-based
• Implants
• Provisionals
• Removable
• Night guards
• Sleep therapy
• Orthodontics
• Additional services

For details about specific products within these categories, clinicians should contact the lab directly.

Artisan Dental Laboratory serves clinicians locally in Oregon and nationwide.

Case submission options

Artisan Dental Laboratory accepts both digital and traditional case submissions.

• Clinicians can send cases digitally using the online "Upload a File" option available on the website.
• Traditional cases can be shipped to the lab. A downloadable UPS shipping label and Rx forms are available from the website to simplify shipping and case documentation.

For help with sending a case or shipping, clinicians can call the main phone number above for assistance.

The lab continually evaluates and adopts new time- and labor-saving devices, materials, and processes when they add value.

Education and training partnerships

Over more than 25 years, Artisan Dental Laboratory has developed and maintained a long-term partnership with OHSU School of Dentistry. This relationship supports education for future dentists.

The lab also offers ongoing training and education for its own technicians and provides educational opportunities for clinicians, including continuing education courses announced via its communications channels.

TEREC Group membership

Artisan participates in the TEREC Group, a strategic alliance of 15 dental laboratories, primarily in the central and eastern United States.

Through TEREC:

• Member labs meet regularly to compare product information and share experiences about what works in practice.
• Manufacturers present new products and technologies for TEREC members to evaluate.
• Members can test select products and technologies before they are widely available to other dental labs.

This early access to next-generation products helps Artisan Dental Laboratory offer new solutions to clinicians more quickly after market release.

This warranty is intended to provide patients with peace of mind that their restorations are backed by the lab's ongoing commitment to quality.

Note: Specific warranty terms, conditions, and limitations (such as what is covered or excluded, and how to submit a warranty claim) are not detailed on the website. For precise warranty details, clinicians should contact the lab directly.

Quality and service focus

• The lab emphasizes delivering a consistent, premium product for every case.
• Artisan aims to build long-term relationships with dentists by combining craftsmanship, technology, and personalized service.

Ask anyway — the agent will say plainly that it is not published rather than guess.