Arrow Linen Supply

The about page states that Arrow Linen has two plants and that it "employs over 250 people at its Garden City headquarters, many of whom have been with the company for over 20 years." It says Arrow Linen offers fair wages and benefits, and that laundry workers are represented by the labor union UNITE HERE.

On awards, the page states: "Arrow Linen was awarded the 2005 Energy Star CHP Award by the US Environmental Protection Agency and Department of Energy in recognition of the pollution-reduction and energy-saving features of the combined heat and power (CHP) system installed to support its facility."

The site does not publish licence or registration numbers, insurance details, certifications beyond that award, or customer review counts and ratings.

The website describes the company as "family-owned and operated since 1947" with "over 250 trained union employees." It says these employees "have perfected the service, quality, dependability, with reasonable prices and environmentally friendly practices."

To start service, the site directs customers to its "Request Our Services Today!" contact form at https://www.arrowlinen.com/contact-us/, or to call. The phone numbers published are 516.246.8000 for Garden City, New York and 718.788.2000 for Brooklyn, New York. The published email address is service@arrowlinen.com. There is also a Customer Portal at https://routes.arrowlinen.com/AO/.

The website does not publish any prices, rates, fees, minimum order sizes, delivery days or contract terms. Anyone asking about cost or a quote should contact Arrow Linen directly.

The general email address published on the site is service@arrowlinen.com.

Hours

the contact page lists for both locations "Hours: 24/7 Service" and "Office: 6am-5pm Mon-Sat." A sidebar that appears across the site lists Office Hours as Monday to Friday 6am-5pm and Saturday 6am-2pm. Both statements are published on the site; a caller who needs certainty about when someone will answer should confirm with the office.

The website does not publish delivery days, route schedules, pickup frequency or a delivery timetable for any area, and it does not state a minimum distance or ZIP code list. Whether a particular address is on a route, and when deliveries would happen, is not published and must be confirmed with Arrow Linen.

Lists Westchester, Suffolk, Rockland, The Bronx, Brooklyn, Manhattan, New York City, and Queens as a location. Names New Jersey, New York, Westchester, Frederick, Suffolk, Rockland, Long Island City, and New York City as a service area. Areas beyond these are not published.

Customers can also call directly. The published numbers are 516.246.8000 for Garden City, New York and 718.788.2000 for Brooklyn, New York, and the published email is service@arrowlinen.com. Existing customers have a Customer Portal at https://routes.arrowlinen.com/AO/.

Contract terms are not published either. The site does not state contract lengths, cancellation terms, deposits, damage or loss charges, delivery charges, service agreements or billing cycles. Nothing about the terms of a rental agreement should be assumed; those questions go to Arrow Linen directly. The same applies to booking and scheduling: the website does not publish an appointment calendar, lead times or how quickly service can start after an order is placed.

Hospitality

full rental services for hotels and motels, plus pick up and delivery laundry services for customer owned goods (COG) 24 hours/7 days a week.

Beauty and Massage

"We offer bath and massage towels for spas and beauty parlors. We also offer huck towels to barber shops and other establishments." Industries served: barber shop, beauty parlor, spa.

Physician Offices

"We provide physician offices with huck towels, scrubs, lab coats, lab gowns and more." Industries served: dentist, chiropractor, internist, physical therapist, labs.

Schools and Camps

uniforms, kitchen garments, aprons, towels, walk-off mats and more. Industries served: public schools, private schools, charter school, preschools and nursery, Boces, colleges, camps (day, sport, sleep-away) and specialty schools.

Corporate and Office

tablecloths, napkins, kitchen garments, chef wear, aprons and towels for corporate dining; industrial uniforms and walk-off mats for building maintenance and offices.

Industrial

"uniforms, pants, shirts and walk off mats with plenty of color choices," for clients including maintenance crews, warehouses and factories.

Each page tells customers to contact Arrow Linen to place an order. No prices are published for any industry.

Aprons

Bib Apron / 4/4 Bib Apron (black and white pin stripes, white, black, royal blue, forest green, burgundy, red); 46N Butcher Apron (white); Bistro Apron with two pockets (white, black); Bar Apron with no pockets (white).

Towels

Bath Towels 20x40, 24x48, 27x54 inches (white); Bar Mops 16x19 inches (white with green stripe); Washcloths 12x12 inches (white); Massage Towels 16x27 inches (white, brown); Huck Towels (white, blue); Kitchen Towels 15x26 inches (white with blue or green stripes).

Walk Off Mats

Standard mats in 3x5, 3x10 and 4x8 feet (red, brown, black), plus Custom Logo Mats in all sizes and colors.

Spa Sheets

full rental service for spas and beauty parlors, 180 thread count, 70% cotton and 30% polyester blend, available in Twin size.

Table Cloths and Napkins

the site offers a downloadable color chart with one page for napkins and one for tablecloths.

The product pages note

"ANY SIZES OR COLORS NOT SHOWN ABOVE CAN BE ORDERED." For the cost of any item, customers are asked to contact Arrow Linen.

Ask anyway — the agent will say plainly that it is not published rather than guess.