# Arrow Fastener > Official Arrow Fastener business agent. Arrow Fastener Co., LLC, doing business as Arrow Tool Group, makes staple guns, hammer tackers, rivet tools, glue… ## Ask it a question Arrow Fastener answers for itself at https://api.hailera.com/mcp/arrowfastener. A client that speaks MCP can connect to that address; the tool is ask_arrowfastener and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Arrow Fastener Arrow Fastener was founded in 1929 by Morris Abrams in Brooklyn, New York. The company's own history page says Abrams began by selling staples, secured his first stapler patent by 1940 and moved into manufacturing his own tools, and in 1943 began assigning patents to Arrow Fastener. Arrow describes itself as having nearly a century of expertise in fastening and hand tool solutions, with products distributed worldwide to professionals and DIYers. The T50 staple gun, introduced in the early 1950s, is described on the same page as the company's flagship innovation and the best-selling heavy-duty staple gun in history, with over 40 million units sold. In the 1960s Allan Abrams expanded the product line to include glue guns, rivet tools and brad nailers. Arrow Fastener was acquired by Masco Corporation in 1999 and joined Hangzhou GreatStar Industrial Co., Ltd. in 2017. The company is now the U.S. headquarters of GreatStar Tools USA and supports a brand portfolio that includes Pony Jorgensen, Goldblatt and SK Professional Tools. Effective May 2025, Arrow Fastener Company began doing business as Arrow Tool Group, and Arrow Tool Group also began distributing SK Professional Tools, Pony Jorgensen and Goldblatt to the hardware channel. The head office is located at 271 Mayhill Street, Saddle Brook, NJ 07663, the address given on the Contact Us page, and the site also publishes DIY project guides, how-to articles and videos, plus a product catalog PDF. Source: https://www.arrowtoolgroup.com/our-brand/ ## Where Arrow Fastener works Lists Bergenfield, Brooklyn, and New York City as a location. Names New Jersey and New York as a service area. Areas beyond these are not published. ## Hours and contact Arrow Fastener Co., LLC, 271 Mayhill Street, Saddle Brook, NJ 07663. The Contact Us page lists a toll free phone number, 800.776.2228, and a fax number, 201-843-3911, and carries an Email Us form that writes to custpo@arrowfastener.com. Saddle Brook is in Bergen County, New Jersey, in the New York metro area, and the FAQ says orders ship from the Arrow warehouse in Saddle Brook, NJ. Customer service hours are published on the Return Policy page as Monday thru Friday 8am to 5pm Eastern Standard Time, on 1-800-776-2228 or customercare@arrowfastener.com. The FAQ gives the same customer service line, 800-776-2228, and the same email, customercare@arrowfastener.com, for questions about products sold on arrowtoolgroup.com, for shipping questions, for changing or cancelling an order, and for orders that are lost or delayed. Content creators are told to email socialmedia@arrowfastener.com to discuss partnership programs with the marketing team. Businesses are pointed to the Arrow B2B portal via the Arrow B2B link at the top of the site. The website does not publish a walk-in showroom, retail counter, appointment booking or online scheduling tool, and it does not list a separate location or branch address other than Saddle Brook. To book a call, get help, ask about an order, or request a price or quote, the site directs customers to the phone number or the email addresses above during the published hours. Source: https://www.arrowtoolgroup.com/contact-us/ ## Arrow product lines: staple guns, hammer tackers, rivet tools, nailers and fasteners Arrow Fastener Co., LLC, doing business as Arrow Tool Group, makes fastening tools and the fasteners that go in them. The Tools section of arrowtoolgroup.com lists these product categories: Staple Guns, Hammer Tackers, Plier Stapler, Brad Nailer, Pneumatic Tools, Riveting, Rotary and Oscillating, Hand Tools and Office Products. The site's product menu also lists Nail Guns, Glue, Fasteners and Accessories. The staple gun category page shows 35 products, among them the T50 heavy duty staple gun, the T50X, the T55BL manual staple gun, the T18 heavy duty staple gun with rear-load magazine, the T25 round crown wire and cable staple gun, the T59 and T72 wire and cable staple guns for insulated staples, the T50OC outward clinch staple gun, the 5700 PowerShot staple and nail gun, the T50HS PowerShot staple and brad nail gun, the T501 5-in-1 manual staple and nail gun and the PT50 oil-free pneumatic staple gun. The Riveting category lists 12 manual rivet tools, including the RT187M, RT188M, RT200M and RT300S one-handed riveters, the RHT300 swivel rivet tool, the RT100M economy manual rivet tool, the RH200S professional manual rivet tool and the RT187SHK, RT200MKIT, SHRTKIT-AM and RL100K rivet tool kits. The Fasteners section carries 118 products, covering T50 heavy duty staples, JT21 light duty craft staples, T25 round crown wire and cable staples, 18 gauge brad nails, pop rivet assortments, glue sticks and office staples. Arrow Tool Group also distributes SK Professional Tools, Pony Jorgensen and Goldblatt. Prices, cost and stock are not quoted here; ask Arrow for current pricing or a quote. Source: https://www.arrowtoolgroup.com/tools-brand-page/ ## Arrow returns, refunds and order changes Returns for orders placed on arrowtoolgroup.com start with a phone call: customers call 1-800-776-2228 to coordinate the return and obtain a Return Goods Authorization (RGA) number, write that RGA number on the outside of the box, and ship the item to Arrow Tool Group, Attn: Returns, 271 Mayhill Street, Saddle Brook, NJ 07663. The published Return Policy states that returns and exchanges are accepted within 30 days of receipt; that items returned must be in new condition with no evidence of usage, damage or wear; that defective items or items sent in error will be exchanged or refunded in full; and to allow 24-48 hours from the time the item is received for the credit to appear. Items returned as "refused delivery - return to sender" have the return shipping deducted from the refund amount. Applicable sales taxes are refunded. The cost of shipping is credited only where the return results from a product defect or an Arrow error. C.O.D. shipments are not accepted, items incorrectly shipped to Arrow Tool Group are not processed for return, and items not purchased from arrowtoolgroup.com are not accepted. Labor costs incurred by the customer or an installer are not refunded. Products received damaged are handled by calling 1-800-776-2228 for an exchange. The FAQ adds that once orders are in process it is not possible to change or cancel the order, that refunds take 5-14 days and depend on the bank or credit card company, and that shipping charges for returns do apply and will be deducted from the refund. Refund amounts, fees and rates are not quoted here. Source: https://www.arrowtoolgroup.com/return-policy/ ## Arrow warranty: limited lifetime on manual tools, two years on electrical products Arrow publishes two warranty documents for its own tools, both linked from the Warranties and Manuals pages on arrowtoolgroup.com. The Arrow Manual Products Limited Lifetime Warranty states that all parts of Arrow Fastener manual products are warranted to the original purchaser to be free from defects in material and workmanship for as long as the original purchaser owns the product. The Arrow Electrical Products Limited Warranty states that all parts of Arrow Fastener products containing electrical or electronic components or parts, other than batteries, are warranted to the original purchaser to be free from defects in material and workmanship for two years from the date of purchase; no warranty is provided for the batteries. Under both documents Arrow Fastener will repair or replace, free of charge, during the warranty period, any product that proves defective in material or workmanship under normal use, and if repair is not practical may elect to replace the product or refund the purchase price in exchange for return of the defective product. Labor charges incurred by the original purchaser are excluded, and the warranty does not cover damage relating to normal wear and tear, misuse, abuse or neglect. Proof of purchase from the original purchaser must be made available for all warranty claims. Warranty contact is by phone at 1-800-776-2228 or in writing to Arrow Fastener Company, LLC, 271 Mayhill Street, Saddle Brook, NJ 07663, Attn: Product Warranty Department. The Return Policy page adds that a warranty claim can be started by calling 1-800-776-2228. Separate warranty pages exist for SK Tools and Pony Jorgensen, and instruction manuals and datasheets are posted per model, including T50, T50AC, T50ACD, T50X, T55BL, HT50, HTX50, HT55BL, JT21CM, JT27, T25, TT21, ET200BN, MT300, TR400DT and TR550. Source: https://www.arrowtoolgroup.com/arrow-manuals/ ## Where to buy Arrow tools: retailers, direct online orders and B2B accounts Arrow sells through retailers and also direct from its own website. A Retailers link sits in the main navigation of arrowtoolgroup.com and opens a store locator page at arrowtoolgroup.com/store-locator/ headed "Where to buy" and "Get Your Project Started Today". That page is an interactive locator; it does not print a list of retailer names, so which stores carry a given Arrow tool, and whether a store has it in stock, has to be checked through the locator or with the retailer. Customers can also order direct on arrowtoolgroup.com. The published Shipping Policy states that Arrow Tool Group ships to all 50 states, all US Territories, APO / FPO addresses and Canada; that orders placed by 12:00 pm EST will ship the next business day; and that at this time "Standard Ground" shipping is provided for all orders, with charges based on order weight. The FAQ adds that orders ship straight from the Arrow warehouse in Saddle Brook, NJ, that orders are typically processed within 48 hours unless placed on a Friday, Saturday or Sunday, that ship times range from around 2 to 10 days depending on where the customer lives, and that a tracking code comes with the email confirmation. Businesses can buy through the Arrow B2B portal, reached from the "Arrow B2B" link at the top left of the site; the FAQ says business pricing is available and that businesses sign up for an account there. Shipping rates, prices and delivery dates are not stated here. For a price, quote or estimate, contact Arrow at 800-776-2228 or customercare@arrowfastener.com. Source: https://www.arrowtoolgroup.com/shipping-policy/ ## What Arrow Fastener has not published yet These are things people ask Arrow Fastener that its published information does not yet cover. - prices - availability - retailer stock or store inventory - warranty terms beyond the published warranty - shipping or delivery dates - product specifications or compatibility - repair or replacement outcomes Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from http://www.arrowfastener.com