ArcSource

ArcSource provides responsive technical services and trusted advice. Its approach, called The ArcSource Way, combines highly trained technical staff, continuously refined processes, and scalable technology to proactively address changing modern office environments.

ArcSource places people at the top of its core values and views business-to-business relationships as "people-to-people." Its stated goals include helping businesses establish technology strategies, improve productivity, protect their systems and data, and maintain reliable infrastructure.

ArcSource's cybersecurity approach combines preventative and responsive measures, best practices, continuous refinement, and alignment with an organization's security goals.

Cybersecurity methodology

• Identify: Analyze risk based on potential damage and the magnitude of a breach. Conduct security assessments routinely and as needed based on current events.
• Protect: Secure and manage information and data according to the organization's goals and risk strategy.
• Detect: Establish a baseline for network operations, monitor physical and digital environments continuously, and create detection processes for anomalies and events.
• Respond: Provide 24/7 monitoring, live reports, and notifications.
• Recover: Customize a disaster recovery plan to business goals and support business continuity with ArcSource Backup and Disaster Recovery in the event of catastrophic loss or disaster.

ArcSource Managed Care

ArcSource Managed Care is a total IT solution covering strategy, infrastructure, and support through a flat-fee monthly agreement. It is designed to help organizations keep their systems running while they focus on growing their business and serving clients.

Service areas

• Responsive Support Services: Unlimited access to the ArcSource support team for hardware, software, and mobile device issues.
• Process-Driven Proactive Services: Network, systems, and data management based on ArcSource best practices and standards.
• Expert Consulting Services: Virtual CIO advisory services, regular consultation meetings, and technology guidance aligned with business goals.
• Preventative Central Services: 24/7 monitoring and maintenance using centralized agent-based tools, processes, and Backup and Disaster Recovery services.

Managed Care benefits

• Unlimited technical support
• Remote monitoring and alerts
• Automated maintenance and patching
• Software license management
• Security scans and updates
• Hardware inventory
• Fully managed backups
• Cloud services management
• Full network documentation
• Regular proactive network administration visits
• Network and security assessments
• Virtual Chief Information Officer advice and consulting
• Ongoing strategic IT review consultations

Service agreement types

ArcSource provides time-based services, project-based services, and bundled managed services. Available agreement structures include:

• Project-based services: A fixed fee for specific, agreed-upon services.
• Basic hourly services: Fees based on the actual time spent by ArcSource.
• Retainer services: Monthly or annual fees for priority access to ArcSource services.
• Managed services: Monthly or annual packages of fixed-price products, services, activities, outcomes, and features.
• Emergency services: Premium fees for urgent or emergency response.

Billable services and minimums

Consulting and technical services are billable according to the applicable service agreement. Consulting may include meetings, planning, research, advice, training, phone calls, technical support, project management, documentation, and related work. Technical services may include installation, setup, configuration, troubleshooting, maintenance, networking, hardware, software, database development, and programming.

A one-hour minimum charge applies to on-site service. A quarter-hour minimum charge applies to remote and phone services. Remote services may also include a per-incident fee when ArcSource's remote access technology is required under the circumstances described in the service terms.

Payment terms

• Invoices for services are payable upon receipt.
• Hourly services may be payable immediately upon completion if requested by ArcSource.
• Recurring services are due on the first of the month through recurring electronic payment.
• Project services are divided into two milestones: project commencement and project completion.
• Late payments are subject to a 3% per month compounding penalty from the due date until paid.
• Clients reimburse expenses attributable to work performed for them.
• Hardware and software resold to clients are charged with applicable sales taxes and state-mandated fees.
• Hardware, software, or supplies purchased for a client are reimbursable, with payment due upon delivery or as otherwise specified by ArcSource, including in advance.

1035 San Pablo Ave, Suite 3 Albany, CA 94706

Phone

510-843-2010

Prospective clients can contact ArcSource to discuss their needs and develop a tailored solution. The website also offers a free consultation and asks for contact details such as name, email, phone number, company name, and number of employees.

By providing an email address and phone number through the contact form, users agree to receive email, SMS text, and/or voice communications from ArcSource about requested information, appointment reminders, and promotions. Message and data rates may apply, and users may opt out by clicking unsubscribe or replying STOP.