Apartment Pros

The company positions itself beyond a database search: "We are more than apartment locators — we are apartment counselors... our agents have extensive knowledge beyond what the data can show you, and know the right questions to ask." It adds: "We live in the markets we serve, which means we know which communities run the best specials, which ones approve quickly, which ones have the best management."

The site also links a Texas Real Estate Commission Information About Brokerage Services document and a TREC Consumer Protection Notice.

The published services include a custom search against a renter's stated criteria, verification of specials and pricing directly with the apartment communities, scheduling and arranging tours, and guidance through the application process. The company also states it helps renters with difficult rental history: "We know which communities work with credit issues, evictions, broken leases, and misdemeanors, so we only send you options likely to approve you."

To contact Apartment Pros about services in Austin, the published phone number is (512) 580-9803. The site does not publish an email address for the company as a whole.

Austin Area — phone (512) 580-9803. No street address is published for the Austin office.

North Austin – Round Rock Area — located at 14205 N Mopac Expy, Austin, TX 78728, phone (512) 710-2048.

San Marcos – Kyle – Buda Area — located at 302 University Dr Suite B, San Marcos, TX 78666, phone (512) 917-7833.

New Braunfels Area — phone (830) 302-3275. No street address is published for the New Braunfels office.

The footer describes the company as offering "Free apartment locating across Central Texas." The Austin page says the team serves "Austin and surrounding areas" and adds: "We work where you're looking — start online or call, and we'll meet you at whichever community you're touring."

On hours and appointments, the Austin page states "Meetings by appointment, 7 days a week." The FAQ expands on this: "Most searches happen entirely by phone, text, and email... But if you'd like to sit down with someone, all four offices welcome walk-ins by appointment, 7 days a week." No opening and closing times are published for any office.

Lists Central, Austin, Cedar Park, Georgetown, Kyle, New Braunfels, Pflugerville, and Round Rock as a location. Names Texas, Central, Austin, New Braunfels, and San Marcos as a service area. Areas beyond these are not published.

The website does not publish any rebate, cash-back or referral bonus paid to renters. It describes the service as free, not as rebated, so no rebate amount should be quoted.

Separately, the FAQ notes costs a renter pays to the apartment community rather than to Apartment Pros: "Typically a government ID, proof of income (usually 2.5–3x the rent), and application + admin fees ranging $50–$150." Those are community fees, and the FAQ says "Your locator will tell you exactly what your chosen community requires before you apply." For a quote or estimate on any specific property, contact an agent — rent prices and current availability are not published on the site.

Step 2, "We search, you choose": "Your local assigned agent conducts a detailed custom search, narrows down your best options, verifies the specials and pricing with the apartment communities, then sets up tours based on your feedback."

Step 3, "Move in confident": "After touring your best options, we answer any questions and help guide you through the application process to get you squared away."

There are two published ways to book or schedule a search. A renter can call the office nearest them — Austin is (512) 580-9803 — or start online through the Get Started form at apartment-pros.com/get-started, described as "Two minutes of questions, then a licensed local agent takes it from here. Free, always." A general contact form is also available at apartment-pros.com/contact for questions that are not an apartment search.

On timing, the FAQ says: "Most clients get their personalized list within a day, and many tour within 48 hours. If you need a place this week, call the office nearest you — same-day tours are often possible." Meetings are by appointment, 7 days a week. Specific tour times and current unit availability are not published and must be confirmed with an agent.

On credit problems, the FAQ answers "What if I have bad credit, an eviction, or a broken lease?" with: "Tell us up front — no judgment. We know which communities work with credit issues, evictions, broken leases, and misdemeanors, so we only send you options likely to approve you. It saves you application fees and disappointment."

The locator also guides applicants through submitting the application. The published third step of the process is "Move in confident": "After touring your best options, we answer any questions and help guide you through the application process to get you squared away."

The website does not publish approval criteria for any named community, does not publish a minimum credit score, and does not state that any particular application will be approved. A renter with questions about their own situation is directed to tell their agent up front and call the nearest office — Austin is (512) 580-9803.

Ask anyway — the agent will say plainly that it is not published rather than guess.