Antonio Ceriello Electric

Values and approach

Antonio Ceriello Electric emphasizes:

• Honesty, integrity and fairness in all activities.
• Providing well‑trained, productive employees to customers in a timely manner at the lowest practical cost.
• Building long‑term relationships by exceeding customer expectations and delivering high‑quality electrical installations.

Licenses, insurance and memberships

• Holds New York City (five boroughs) electrical licenses.
• Fully insured for customer protection.
• Member of the 5 Boro Electrical Contractors Association, Inc.

Service philosophy

• The company exists to provide customers with the best service while producing the highest quality electrical installation possible.
• It aims to deliver a level of service unparalleled in the industry and a high measure of customer satisfaction.
• Service technicians are expected to:
• Present a professional appearance and attitude.
• Provide prompt, friendly and professional service.
• Take a sincere interest in each customer's electrical needs.
• Keep the work area safe and the job site clean.

Team and workplace

• Focus on recruiting, developing and training a strong, knowledgeable employee base.
• Emphasis on promoting from within.
• Encouragement of innovation and creativity in the electrical construction industry.
• Commitment to teamwork and mutual respect for all members of the company.

• Experienced, licensed electricians respond quickly to electrical emergencies.
• The problem is inspected and repaired with a focus on safety.
• In many cases, power can usually be restored within a day, depending on the situation.

Examples of common electrical emergencies

The company can respond to a wide range of urgent electrical issues, including (but not limited to):

• Drop in voltage.
• Electrical system malfunctions (for example: heating, air conditioning and other systems relying on electricity).
• Voltage interruption.
• Short circuits.
• Hot water heater failures related to electrical supply.
• Major electrical system breakdowns.
• Power failures.
• Presence of electrical sparks.
• Electrical issues caused by fallen trees.

Emergency contact information

• Phone for emergencies (24/7): (718) 797-3757.
• Customers should call this number immediately if they are experiencing an electrical emergency.

Safety tips during a power failure

The website provides the following general tips for handling a blackout:

• Turn heating or air conditioning down to the lowest setting and switch off appliances, tools and electronic devices as soon as the power goes out to help protect them from surges when power returns.
• Avoid opening fridge or freezer doors to help keep food cold if the outage lasts for some time.
• Keep one light on inside and one outside so you can see when power is restored and so technicians working outside can see that service has come back.

All emergency services are performed by licensed electricians, and the company's work is guaranteed as stated on the website.

Customer service and feedback

Antonio Ceriello Electric aims to provide excellent service and encourages customers to share their experiences.

If you have a concern or complaint

• Customers who are not happy with the service or who have a concern are encouraged to let the company know as soon as possible so it can be addressed quickly and informally.
• For issues requiring an immediate response or action, customers should contact Customer Services at (718) 797-3757.

Compliments and positive feedback

• If a member of staff or a contractor has exceeded your expectations, the company would like to hear about it.
• Compliments are passed on to the person involved and are used to help improve service.

Suggestions and general feedback

• Customers may also submit suggestions to improve services.
• All feedback received is logged and used to help influence and shape services in the future.

How to send feedback

• Customers can:
• Call Customer Services at (718) 797-3757, especially if an immediate response is needed.
• Complete the online review/feedback form available on the company website.

The business uses customer feedback – both positive and negative – to improve its services and better meet customer expectations.

Types of electrical work

Antonio Ceriello Electric Inc. is a full-service electrical company. The principal areas of work are:

• Residential wiring – new construction, renovations and general home electrical work.
• Commercial wiring – stores, offices and other commercial spaces.
• Industrial electrical work – electrical systems for industrial buildings.
• Lighting repair – troubleshooting and fixing indoor and outdoor lighting.
• General electrical maintenance – ongoing maintenance and smaller repair jobs.
• Wiring inspection and outlet replacement – checking existing wiring and safely replacing outlets.

Projects and installations

• Handles new construction and renovation projects.
• Provides a wide range of electrical contracting services, including electrical installations designed and carried out by licensed electricians.

Licensing and insurance

• Antonio Ceriello Electric Inc. is a licensed electrical contractor.
• Holds New York City (five boroughs) licenses and is fully insured.

Customers served

• Residential customers.
• Commercial customers.
• Industrial customers.

Quality and recognition

• Family-owned and operated for over three decades.
• Recognized for quality service, dependability and competitive prices.
• Member of the 5 Boro Electrical Contractors Association, Inc.
• Recipient of the Angie's List Super Service Award (2019) for consistently high customer service ratings and reviews.

Brooklyn service call rates

Normal hourly rates (Brooklyn)

• $180 for the first 30 minutes of a service call.
• $120, pro‑rated, per 15 minutes after the first 30 minutes.

Emergency hourly rates (Brooklyn)

• $270 for the first 30 minutes of emergency service.
• $150, pro‑rated, per 15 minutes after the first 30 minutes.

Con Edison emergency hourly rates (Brooklyn)

• $400 for the first 30 minutes for Con Edison–related emergencies.
• $150, pro‑rated, per 15 minutes after the first 30 minutes.

Two‑technician rate (Brooklyn)

• $270 per hour for a two‑technician team.

Manhattan service call rates

Normal hourly rates (Manhattan)

• $300 for the first 30 minutes of a service call.
• $180, pro‑rated, per 15 minutes after the first 30 minutes.

Additional higher-rate service (Manhattan)

• There is a higher first‑30‑minutes rate of $500 (details beyond this amount are not fully specified on the website).
• $30 congestion pricing surcharge is added where applicable.

Queens, Staten Island and Bronx

• For Queens, Staten Island and the Bronx, the website states: "Please call for more information."
• Rates for these boroughs are not listed; customers should contact the office directly for current pricing.

Important notes

• A notice on the website mentions a price increase effective February 1, 2022.
• For the most up‑to‑date pricing or any questions about specific jobs, customers should call the office at (718) 797-3757.

Service area

• Based in Brooklyn, NY.
• Licensed electrical contractor serving all five boroughs of New York City (Brooklyn, Manhattan, Queens, Staten Island and the Bronx).

Business hours

• Regular office hours: Monday to Friday, 8:30 am – 4:00 pm.
• Emergency service: Available 24/7 by phone at (718) 797-3757.

How to get in touch

• For non‑urgent questions or to discuss a project, customers can call during office hours or use the contact form on the website.
• For emergencies outside office hours, customers should call the main phone number and request emergency service.

What kinds of electrical work do you do?

The company performs electrical work for residential, commercial and industrial buildings, including wiring, repairs and renovations.

Can you remove an electrical violation?

Yes. Once the company knows what the violation is for, they can inspect the problem and assess what is needed to correct it.

What if I have an emergency after hours?

Antonio Ceriello Electric can help. They have technicians available to come to your premises outside normal office hours to check the problem and handle electrical emergencies.

How many people work for your company?

The company reports having over 18 employees, many of whom have been with the business for over 10 years.

What makes your company different from other electrical companies?

• Family owned and operated.
• President Antonio Ceriello and Vice President Pasquale Ceriello live in the same neighborhood where the office is located and where much of the work is done.
• Employees are treated like part of the family.
• The business is built on steady customers and word of mouth.

When I call for service, will I get a live person?

During office hours, there is a scheduler who answers the phone directly to talk with customers and schedule work.

• There is no answering service or automated phone tree during office hours, according to the website FAQ.

Ask anyway — the agent will say plainly that it is not published rather than guess.