Alta Roofing

Alta Roofing is an owner-operated residential roofing contractor serving the Greater Austin, Texas area. Residential roofing is all we do, with a focus on high-quality, professional work that protects your home and adds lasting value.

Core services

Alta Roofing provides the following roofing services:

• Storm damage and insurance-focused roofing – Expert hail-damage inspection and documentation for insurance-covered roof replacements.
• Roof replacement – Full roof replacement using premium materials, including designer asphalt shingles and metal roofing.
• Roof repair – Fast, lasting repairs for leaks and damage of any size.
• Emergency roofing – Same-day response when disaster strikes, including tarping and temporary protection.
• Free roof inspections – No-obligation professional inspections with honest recommendations.
• Metal roofing – Long-lasting metal roofing systems with superior protection against Texas storms (typical lifespans of 50+ years, depending on product and conditions).
• Class 4 impact-resistant shingles – Premium UL 2218 Class 4 shingles designed to withstand severe hail and qualify for insurance discounts.

Materials and brands

• Premium architectural shingles from GAF and Owens Corning.
• Class 4 impact-resistant options such as GAF Armor Shield II and Owens Corning Duration FLEX.
• Metal roofing options designed for Texas weather.

Warranties

• 10-year labor warranty on Alta Roofing roof installations.
• Manufacturer warranties on shingles and other roofing products (installed following strict manufacturer guidelines to maintain warranty coverage).

Specific warranty terms and coverage depend on the exact products and system used.

Financing options

Alta Roofing offers flexible financing options for major roof projects, including:

• 0% APR promotional options (for qualifying plans).
• Loan amounts up to $200,000.
• Pre-approval in about 60 seconds using a soft credit pull (checking options does not affect your credit score).

Exact financing terms, approvals, and rates are determined by the financing provider and are not guaranteed in advance.

Service areas

Alta Roofing serves homeowners throughout Central Texas, including 40+ cities in the Greater Austin area. Key areas include (but are not limited to):

• Core Austin: Austin, Downtown Austin, East Austin, South Austin, North Austin, West Austin, Tarrytown, Hyde Park, Allandale, Crestview, Mueller, Circle C, Barton Hills, Zilker.
• Inner ring suburbs: Round Rock, Cedar Park, Pflugerville, Georgetown, Lakeway, Bee Cave, Rollingwood, West Lake Hills, Leander, Manor, Hutto.
• Outer ring cities: Kyle, Buda, Dripping Springs, Wimberley, San Marcos, New Braunfels, Bastrop, Elgin, Taylor, Liberty Hill, Marble Falls, Burnet, Jarrell, Florence, Salado.

If a city is not listed here, customers can contact Alta Roofing to confirm whether their location is currently served.

Contact information

• Business name: Alta Roofing (Alta Roofing, LLC)
• Phone: (737) 260-7765
• Email: info@altaroofingpros.com
• Mailing address: 5900 Balcones Drive #25622, Austin, TX 78731

Customers can call or email to request a free inspection, discuss storm damage, or ask about any roofing service listed above.

Many Central Texas roofs are damaged by hail and severe storms. In Texas, most homeowners insurance policies cover storm-damage roof replacement. When a carrier approves a claim, the homeowner typically pays only their deductible, rather than the full replacement cost.

• Typical full roof replacement cost without insurance (as stated on the website): $15,000–$25,000 out of pocket.
• Typical homeowner cost when an insurance claim is approved: usually the policy deductible (commonly around $1,000–$2,500, depending on the policy).

Exact coverage, deductibles, and approval decisions are always determined by the insurance carrier.

Alta Roofing's role

Alta Roofing specializes in insurance-covered storm damage, focusing on:

• Thorough hail and storm damage inspections.
• Detailed photo documentation and measurements.
• Preparing documentation that supports an insurance claim.
• Being present during the adjuster inspection to point out documented damage (when the homeowner requests this).

Alta Roofing does not make claim decisions; those are made by the insurance company.

Standard insurance claim and replacement process

Alta Roofing outlines the typical process for an insurance-covered roof replacement as follows:

1. Free inspection (~1 hour)

Alta Roofing inspects the roof and documents all visible storm damage with photos and notes.

2. Damage report

The homeowner receives a detailed report of findings, including photos and measurements—information an insurance claim typically requires.

3. Homeowner files the claim (~5 minutes)

Using the report, the homeowner calls their insurance carrier to file a roof claim.

4. Adjuster inspection

The insurance company sends an adjuster to inspect the roof. Alta Roofing can be on-site to walk the roof with the adjuster and show the documented damage.

5. Carrier decision (often 1–2 weeks)

The insurance company issues a decision and estimate. If the claim is approved, the homeowner can choose their contractor.

6. New roof installation

Alta Roofing completes the roof replacement using premium materials, with a 10-year labor warranty on installations.

Timelines and outcomes can vary by insurance carrier, policy, and storm severity.

Class 4 impact-resistant shingles and insurance discounts

Alta Roofing installs Class 4 impact-resistant asphalt shingles that:

• Carry a UL 2218 Class 4 impact rating (the highest rating available).
• Withstand a 2" steel ball drop test designed to simulate large hail.
• Use SBS-modified asphalt for enhanced flexibility and impact resistance.
• Are available from premium brands such as GAF Armor Shield II and Owens Corning Duration FLEX.

Many Texas insurers offer premium discounts (often around 10–28%) for homes with approved Class 4 shingles. Alta Roofing:

• Helps homeowners verify potential discounts with their insurer before installation.
• Provides documentation of Class 4 installation, which insurers may require to apply any premium discount.

Actual discount percentages and savings are determined solely by the insurance company.

Owner licensing and independence

• Alta Roofing is owned and operated by Chris Hetzner, who personally inspects every roof and oversees each installation.
• Chris also holds a Texas Public Insurance Adjuster license (Christopher Ryan Hetzner · TDI License #3524086 · 6517 Cascada Drive, Austin, TX 78750).
• Public adjusting services are provided only through a separate, independent practice, and never on any property that Alta Roofing has worked on or may work on.
• For public adjusting inquiries, customers are directed (on the website) to email info@altaroofingpros.com and review the Licensing and Independence policy.

Alta Roofing keeps roofing work and public adjusting work fully separate to avoid conflicts of interest.

Alta Roofing offers same-day emergency response for urgent roof problems in the Greater Austin area.

What emergency roofing includes

• Same-day response for urgent situations (often within hours, weather and access permitting).
• Emergency tarping to prevent further water intrusion.
• Board-up services for severe damage.
• Temporary repairs to secure the home until permanent work can be done.
• Coordination with water extraction providers when needed.
• Documentation of all visible damage for insurance purposes (before and after emergency work).
• 24/7 phone availability for emergency calls.
• Scheduling of permanent repairs or full replacement once the immediate risk is controlled.

Typical emergency timeline

• Emergency response: within hours of the call, when conditions allow.
• Temporary protection: installed the same day (tarping, board-up, or patches).
• Permanent repairs/replacement: usually scheduled within 1–2 weeks, depending on weather, material availability, and project scope.

Common emergency situations

Examples of situations that may qualify as a roofing emergency include:

• Active leaks during or after a storm.
• Missing large sections of roofing.
• Fallen trees or large debris impacting the roof.
• Any situation where the interior of the home is exposed to the elements.

Insurance and emergency work

• Emergency mitigation (such as tarping) to prevent further damage is typically covered by homeowners insurance.
• Alta Roofing documents emergency work thoroughly to support the homeowner's insurance claim.

Exact coverage is determined by the insurance policy and carrier.

Free roof inspections

Alta Roofing provides free, no-obligation roof inspections for homeowners.

What a free inspection includes

• Complete roof inspection by trained professionals.
• Ground-level and on-roof assessment of shingles, flashing, vents, and gutters.
• Evaluation of gutters and downspouts for function and storm-related wear.
• Flashing and penetration checks (chimneys, vents, skylights, and other roof details).
• Attic inspection for ventilation and signs of leaks, when accessible.
• Detailed written report with photos of any issues found.
• Clear explanation of the roof's condition and recommended next steps—repair, replacement, or no work needed.
• Honest, low-pressure approach; the decision to move forward is always with the homeowner.

Inspection depth

Alta Roofing uses a detailed checklist that covers numerous inspection points across areas such as:

• Shingles and roof covering.
• Flashing and sealants.
• Gutters and drainage.
• Ventilation system.
• Structural components visible from the roof and attic.
• Interior and attic signs of leaks or moisture (when accessible).
• Storm damage assessment including hail and wind damage.

Inspection timing and results

• Typical inspection duration: about 1 hour.
• Homeowners usually receive their report the same day.

When to request a free inspection

Common times to request an inspection include:

1. After any major hail or wind storm, even if no damage is visible from the ground.
2. As part of routine maintenance (for example, annually) to catch small issues early.
3. Before buying or selling a home.
4. Once a roof is around 10 years old or older.

How to request emergency service or a free inspection

Homeowners can:

• Call: (737) 260-7765
• Email: info@altaroofingpros.com

They can describe their situation (including any active leaks or storm damage), and Alta Roofing will schedule an emergency visit or a standard free inspection as appropriate.

Ask anyway — the agent will say plainly that it is not published rather than guess.