Airship

What Airship does

• Helps brands design and deliver unified customer experiences across mobile and web.
• Connects messaging and in-product experiences so that customers can discover, decide, and convert on the channels they prefer.
• Focuses on real business outcomes such as conversions, revenue, retention, and ROI rather than vanity metrics.

Core value

• Mobile-first: built around how today's customers actually behave on their phones and other devices.
• Cross-channel: orchestrates experiences across push notifications, SMS/RCS/MMS, email, in-app messages, web notifications, and mobile wallet.
• Outcome-led AI: uses AI to recommend strategies, power agents, and optimize journeys toward specific conversion and loyalty goals.
• Enterprise-ready: designed for large brands that need reliability, scale, and measurable impact.

Typical customer goals

Brands use Airship to:

• Grow app usage and active users.
• Increase conversions from campaigns and in-app experiences.
• Improve customer loyalty and lifetime value.
• Coordinate journeys across multiple channels and devices.
• Turn real-time customer signals into timely, relevant experiences.

Airship Experience Platform (AXP)

Airship Experience Platform (AXP) is the full, enterprise-grade platform for orchestrating the entire customer lifecycle.

Key capabilities include:

• Unified cross-channel experiences across email, SMS/RCS/MMS, push notifications, web notifications, mobile wallet, app, and web.
• Customer data management that activates existing data and captures real-time, zero-party preference data for richer profiles.
• Personalization and segmentation based on behavior, preferences, and context.
• Journey orchestration that connects messaging, app, and web experiences into unified flows.
• Testing and optimization tools that continuously learn and improve timing, content, and channel mix.
• Partner integrations with leading CRMs, CDPs, and commerce platforms, designed to work without custom development.
• Reporting and analytics focused on conversions, revenue, and retention, with configurable dashboards and attribution.
• Strategic services from Airship experts for implementation, onboarding, training, and ongoing optimization.

Airship Essentials

Airship Essentials is a self-service, no-code platform tier that is best suited to growth-focused teams building high-impact app and web experiences.

Typical characteristics:

• No-code tools to create native app and web experiences.
• Automation and real-time orchestration.
• Focus on building and optimizing experiences without needing developer resources.

How pricing works

• Airship uses outcome-focused, custom pricing rather than public, fixed-rate plans.
• Prospective customers can request tailored pricing and plan details by using the Get a quote or similar contact options on airship.com.
• Specific prices, contract terms, and usage limits are not published and must be confirmed directly with Airship.

Contacting Airship

Sales and pricing inquiries

• Prospective customers can request information about Airship's platform, plans, and pricing by using the Book a meeting, Get a quote, or similar call-to-action buttons on airship.com.
• These forms connect prospects with the Airship team, who can provide tailored details based on the organization's goals, scale, and use cases.

Demos and consultations

• Visitors can use the meeting and contact forms on airship.com to request a product demonstration, discuss use cases, or explore how Airship could support their customer engagement strategy.

Support and existing customers

• Existing customers typically access support and account management through the login areas and account contacts referenced on airship.com.
• Specific support phone numbers, email addresses, or SLAs are not publicly listed on the pages summarized here and should be confirmed directly within the customer's agreement or account portal.

For the most accurate and current contact options, customers and prospects should always refer to the forms and navigation available on airship.com.

Airship AI and agents

Airship provides live AI agents that are purpose-built for customer experience workflows.

Examples of agent roles described on airship.com include:

• Scenes Agent: Builds native, on-brand, app and web experiences (such as multi-screen layouts, forms, and surveys) quickly from simple inputs like descriptions, images, or short conversations.
• Recommendation Agent: Works from real-time audience data to analyze customer movement over time and surface next-best actions aligned with specific conversion goals.
• Campaign, Journey, Accessibility, and Brand Guideline Agents: Designed to collaborate so that strategy, creative, accessibility, and brand alignment stay consistent across campaigns and experiences.

In general, these agents:

• Help teams go from ideas or prompts to live experiences in minutes.
• Provide proactive strategy recommendations.
• Keep humans in the loop for review and approval before anything is launched.

Experimentation and A/B testing

Airship includes experimentation tools to fine-tune customer experiences.

Capabilities described on airship.com include:

• Unified A/B/n testing, holdouts, and goals to understand what truly moves key metrics.
• Controlled rollouts and feature flags to reduce risk when introducing new content or experiences.
• Real-time performance optimization that automatically favors the best-performing variants.
• The ability to test full-page modals, embedded experiences, and other interaction types to identify what performs best.

Reported outcome examples (from published case studies and metrics) include:

• Higher open rates and conversions from A/B-tested push notifications.
• Decreases in app uninstalls after testing and optimizing message strategy.
• Significant lifts in purchases when brands test targeting based on preferences and behavior.

Specific percentage improvements and results vary by customer and use case and are outlined in individual case studies on airship.com.

Industries highlighted on airship.com

Examples of industries described include:

• Retail: Driving purchases, growing basket size, and building loyalty programs that keep customers coming back.
• Media and Entertainment: Breaking through content overload, surfacing breaking news and key content at the right time, and reducing subscription fatigue.
• Finance and Insurance: Supporting digital trust, instant fraud alerts and security notifications, and driving adoption of digital products.
• Travel and Hospitality: Delivering real-time gate changes, flight alerts, room updates, and day-of-travel communications to build trust and maximize direct bookings.
• Sports: Turning game-day excitement into long-term fan relationships with real-time celebrations and exclusive content.
• Telecom: Moving beyond basic retention to revenue expansion and higher ARPU with proactive, personalized experiences.

Example outcomes (as described in case studies)

Case studies and examples on airship.com report outcomes such as:

• Faster delivery of breaking alerts compared to competitors.
• Increases in app registrations and monthly active users.
• Growth in mobile wallet adoption and reductions in physical credential costs.
• Higher conversion rates from in-app experiences and push notifications.
• Increases in survey response rates and improvements in Net Promoter Score (NPS).
• Lifts in purchases and app revenue after testing and optimizing journeys.

These results are specific to the highlighted customers and use cases. They are examples of what some brands have achieved with Airship, not guarantees for every customer.

Mobile and web messaging channels

Airship supports:

• Mobile app push notifications for timely alerts, promotions, and updates.
• Web notifications to re-engage visitors on supported browsers.
• SMS and MMS messaging for direct, immediate communication on mobile devices.
• RCS messaging (Rich Communication Services, in beta) that combines the immediacy of SMS with rich media, carousels, and action buttons.
• Email as part of cross-channel journeys.
• Mobile wallet experiences that can replace or enhance physical passes and cards.
• In-app and on-site experiences built as native UI, such as onboarding flows, surveys, forms, and other multi-screen experiences.

Example use cases

Brands use Airship's channels to:

• Send breaking news and weather alerts faster than competitors.
• Deliver critical transactional alerts, such as fraud notifications, security updates, 2FA, and one-time passwords (OTP).
• Promote offers, loyalty rewards, and campaigns across channels.
• Guide customers through app onboarding and key lifecycle milestones.
• Deliver travel updates such as gate changes, flight alerts, and day-of-travel information.
• Replace or supplement physical passes with mobile wallet credentials.

Channel orchestration

• Airship is designed to manage channels together rather than as silos.
• Brands can prioritize SMS and other higher-cost channels only when necessary, based on engagement and preferences.
• Real-time data and AI help determine which channel and timing are most effective for each customer.

Ask anyway — the agent will say plainly that it is not published rather than guess.