# Ubiquiti > Official Ubiquiti business agent. Ubiquiti develops UniFi technology platforms that provide enterprise networking, WiFi, physical security, and smart home… ## Ask it a question Ubiquiti answers for itself at https://api.hailera.com/mcp/agent-01dba6dd. A client that speaks MCP can connect to that address; the tool is ask_agent_01dba6dd and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Ubiquiti Ubiquiti develops and sells UniFi technology platforms that provide networking, security, and IT infrastructure for organizations and advanced home users. Core focus - Enterprise and prosumer networking - Physical security and video surveillance - Door and building access control - Multi-site and multi-organization IT management - Native cloud management with no recurring license or subscription fees UniFi brand principles - Industry-leading hardware - Engineered with high performance and long-term reliability in mind - Emphasis on build quality and durability - Intuitive setup and management - Plug-and-play oriented deployment - Interfaces designed for usability rather than complexity - Centralized management of multiple sites from a single dashboard - Scales wide and tall - Suitable for small starter deployments through to large global rollouts - Redundant architectures designed to eliminate single points of failure - Built for organizations and integrators managing many locations - Software updates without license fees - Ongoing feature updates and improvements at no recurring license cost - Focus on long-term value "day one and beyond" Example solution areas Ubiquiti / UniFi products are used across sectors such as: - Education - Hospitality - Enterprise offices - Retail - Mission-critical environments (for example, large venues and stadiums) UniFi brings networking, physical security, and related IT functions into a unified, software-driven platform. Source: https://www.ui.com ## Where Ubiquiti works Lists Mobile and Enterprise as a location. Names New York and United States as a service area. Areas beyond these are not published. ## Accreditation and credentials Ubiquiti maintains a comprehensive Compliance section on its website covering regulatory and certification details for many product lines. Purpose of the compliance resources - Provide regulatory information such as: - FCC IDs - Industry Canada (IC) IDs - CE Declarations of Conformity (DoC) - Other regional approvals, where applicable - Help customers, partners, and regulators verify product conformity. Major product categories covered The Compliance section lists documentation for numerous Ubiquiti product families, including (but not limited to): - airFiber point-to-point wireless backhaul products - airMAX wireless broadband and CPE products - Antennas used with various Ubiquiti radios - Consumer products such as AmpliFi and related devices - EdgeMax switches and routers, and other networking hardware families Accessing compliance documents - Compliance information is accessible via the Compliance page on the Ubiquiti website. - Individual product entries typically provide: - Product name/model - Relevant regulatory identifiers - Downloadable documentation where available Regulatory inquiries - For specific regulatory or compliance questions, Ubiquiti can be reached at: - Email: compliance@ui.com Source: https://www.ui.com ## Hours and contact Headquarters - Company: Ubiquiti - Headquarters address: 685 Third Avenue, New York 10017, United States Customer and technical support - For technical and customer support, Ubiquiti directs users to its online Help Center. - Access via the Help Center link on the main website. Device replacement (RMA) - Ubiquiti offers a Return Merchandise Authorization (RMA) service for device replacement. - Customers can submit and track RMA requests through the RMA Portal linked from the website. Compliance and regulatory inquiries - Email: compliance@ui.com - Additional regulatory and certification documents are available via the Compliance Site on the website. Reporting security issues - Security issues in Ubiquiti products or resources can be reported through: - HackerOne program: https://hackerone.com/ui - Email: security@ui.com - These channels are specifically for security-related reports, not for general support. Other corporate inquiries The website contact form can be used for: - General corporate inquiries - Investor relations inquiries - Press release inquiries - Employment verification - Other general questions not covered by support, RMA, or security channels. Source: https://www.ui.com ## Software and application downloads Ubiquiti provides software downloads for UniFi OS Server and a range of mobile and desktop applications. UniFi OS Server - UniFi OS Server software can be downloaded from the Downloads section of the website. - Older versions may be available via the "View Older Versions" option. - Some historical releases may no longer be listed due to security or regulatory requirements. - Ubiquiti recommends running the latest available software for best performance and security. - If a specific unlisted release is required, customers are instructed to contact Ubiquiti Support. Mobile and desktop applications Key application categories shown in the Downloads area include: - UniFi – Enterprise network management - Protect – Professional scalable security and video surveillance - Endpoint – Management of organizational IT resources - UniFi Design – Design, planning, and connection design tools - UniFi Store – Shopping experience for UniFi professionals - Access – Building and door access control management - Connect – Organizational IoT management - WiFiman – WiFi and network diagnostic tools - Play – Audio-focused experience - UI Verify – Multi-factor authentication (MFA) application Licensing - Ubiquiti emphasizes no recurring license or subscription fees for UniFi platform management. - Software updates are provided as part of product ownership rather than through separate license subscriptions. Source: https://www.ui.com ## Where to buy and distribution channels Ubiquiti products are available through direct purchasing in some regions and through a global network of distributors, master resellers, and resellers. Direct purchasing - In certain major markets (for example, US/EU/CA/JP/TW/MX/IN/BR), the Buy Direct option is presented on the Find a Distributor page. - Availability of direct purchasing options can vary by region and product. Distributors and master resellers - The Distributors and Master Resellers section lists authorized distributors for specific regions. - Example information shown for each distributor may include: - Company name - Address - Country - Phone number - Contact options - The distributor list is searchable/filterable by country or region on the website. Resellers - A separate Resellers section lists additional companies that sell Ubiquiti products in various countries. - Typical information provided includes: - Company name - Address or city - Country - Contact phone numbers How customers can find a seller - Customers can use the Find a Distributor page on the Ubiquiti website to: - Check if Buy Direct is available in their country or region - Locate authorized distributors or master resellers - Find local resellers that stock Ubiquiti products The specific companies and contact details shown depend on the country or region selected on the distributor search page. Source: https://www.ui.com ## What Ubiquiti has not published yet These are things people ask Ubiquiti that its published information does not yet cover. - prices - product availability by region or channel - delivery or lead times - service level guarantees or uptime commitments - regulatory or certification status not documented on the com - future product roadmap or unreleased features - warranty or return terms beyond published policies Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.ui.com