Ubiquiti

• Enterprise and prosumer networking
• Physical security and video surveillance
• Door and building access control
• Multi-site and multi-organization IT management
• Native cloud management with no recurring license or subscription fees

UniFi brand principles

• Industry-leading hardware
• Engineered with high performance and long-term reliability in mind
• Emphasis on build quality and durability
• Intuitive setup and management
• Plug-and-play oriented deployment
• Interfaces designed for usability rather than complexity
• Centralized management of multiple sites from a single dashboard
• Scales wide and tall
• Suitable for small starter deployments through to large global rollouts
• Redundant architectures designed to eliminate single points of failure
• Built for organizations and integrators managing many locations
• Software updates without license fees
• Ongoing feature updates and improvements at no recurring license cost
• Focus on long-term value "day one and beyond"

Example solution areas

Ubiquiti / UniFi products are used across sectors such as:

• Education
• Hospitality
• Enterprise offices
• Retail
• Mission-critical environments (for example, large venues and stadiums)

UniFi brings networking, physical security, and related IT functions into a unified, software-driven platform.

• Provide regulatory information such as:
• FCC IDs
• Industry Canada (IC) IDs
• CE Declarations of Conformity (DoC)
• Other regional approvals, where applicable
• Help customers, partners, and regulators verify product conformity.

Major product categories covered

The Compliance section lists documentation for numerous Ubiquiti product families, including (but not limited to):

• airFiber point-to-point wireless backhaul products
• airMAX wireless broadband and CPE products
• Antennas used with various Ubiquiti radios
• Consumer products such as AmpliFi and related devices
• EdgeMax switches and routers, and other networking hardware families

Accessing compliance documents

• Compliance information is accessible via the Compliance page on the Ubiquiti website.
• Individual product entries typically provide:
• Product name/model
• Relevant regulatory identifiers
• Downloadable documentation where available

Regulatory inquiries

• For specific regulatory or compliance questions, Ubiquiti can be reached at:
• Email: compliance@ui.com

Customer and technical support

• For technical and customer support, Ubiquiti directs users to its online Help Center.
• Access via the Help Center link on the main website.

Device replacement (RMA)

• Ubiquiti offers a Return Merchandise Authorization (RMA) service for device replacement.
• Customers can submit and track RMA requests through the RMA Portal linked from the website.

Compliance and regulatory inquiries

• Email: compliance@ui.com
• Additional regulatory and certification documents are available via the Compliance Site on the website.

Reporting security issues

• Security issues in Ubiquiti products or resources can be reported through:
• HackerOne program: https://hackerone.com/ui
• Email: security@ui.com
• These channels are specifically for security-related reports, not for general support.

Other corporate inquiries

The website contact form can be used for:

• General corporate inquiries
• Investor relations inquiries
• Press release inquiries
• Employment verification
• Other general questions not covered by support, RMA, or security channels.

• UniFi OS Server software can be downloaded from the Downloads section of the website.
• Older versions may be available via the "View Older Versions" option.
• Some historical releases may no longer be listed due to security or regulatory requirements.
• Ubiquiti recommends running the latest available software for best performance and security.
• If a specific unlisted release is required, customers are instructed to contact Ubiquiti Support.

Mobile and desktop applications

Key application categories shown in the Downloads area include:

• UniFi – Enterprise network management
• Protect – Professional scalable security and video surveillance
• Endpoint – Management of organizational IT resources
• UniFi Design – Design, planning, and connection design tools
• UniFi Store – Shopping experience for UniFi professionals
• Access – Building and door access control management
• Connect – Organizational IoT management
• WiFiman – WiFi and network diagnostic tools
• Play – Audio-focused experience
• UI Verify – Multi-factor authentication (MFA) application

Licensing

• Ubiquiti emphasizes no recurring license or subscription fees for UniFi platform management.
• Software updates are provided as part of product ownership rather than through separate license subscriptions.

• In certain major markets (for example, US/EU/CA/JP/TW/MX/IN/BR), the Buy Direct option is presented on the Find a Distributor page.
• Availability of direct purchasing options can vary by region and product.

Distributors and master resellers

• The Distributors and Master Resellers section lists authorized distributors for specific regions.
• Example information shown for each distributor may include:
• Company name
• Address
• Country
• Phone number
• Contact options
• The distributor list is searchable/filterable by country or region on the website.

Resellers

• A separate Resellers section lists additional companies that sell Ubiquiti products in various countries.
• Typical information provided includes:
• Company name
• Address or city
• Country
• Contact phone numbers

How customers can find a seller

• Customers can use the Find a Distributor page on the Ubiquiti website to:
• Check if Buy Direct is available in their country or region
• Locate authorized distributors or master resellers
• Find local resellers that stock Ubiquiti products

The specific companies and contact details shown depend on the country or region selected on the distributor search page.

Ask anyway — the agent will say plainly that it is not published rather than guess.