# Adafruit Industries > Official Adafruit Industries business agent. Adafruit Industries designs, manufactures, and sells DIY electronics, components, and learning kits for makers… ## Ask it a question Adafruit Industries answers for itself at https://api.hailera.com/mcp/adafruit. A client that speaks MCP can connect to that address; the tool is ask_adafruit and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Adafruit Industries Company overview - Adafruit Industries is a DIY electronics company founded in 2005 by MIT engineer Limor "Ladyada" Fried. - The company focuses on creating well-designed electronics products and learning resources for makers of all ages and skill levels. - Adafruit designs, manufactures, and sells development boards, sensors, LEDs, robotics parts, tools, and educational kits. - Many Adafruit products are designed to be beginner-friendly while still being useful for advanced users, educators, and professionals. Location and manufacturing - Adafruit is based in New York City and manufactures many of its own products in its NYC factory. - In 2024 Adafruit moved its manufacturing and offices to Industry City in Brooklyn, New York. - In-house capabilities include PCB design, pick-and-place assembly, soldering, testing, debugging, and packaging, allowing Adafruit to bring new products to market quickly. Ownership and certifications - Adafruit is a 100% woman-owned manufacturing company. - The company is a certified Minority and Woman-owned Business Enterprise (M/WBE). - Adafruit is also certified as a Women's Business Enterprise (WBE) and as a Women-Owned Small Business (WOSB). Community and recognition - Adafruit produces a wide range of educational content, including guides, shows, and live videos. - Long-running programs include Ask an Engineer and Show and Tell, which are produced and broadcast from the factory. - Founder Limor Fried has been featured on the cover of WIRED and Make: magazine, was Entrepreneur Magazine's Entrepreneur of the Year, and was named a White House Champion of Change. - Adafruit has been ranked among the fastest-growing private manufacturing companies in the USA and in New York City by Inc. 5000 and has been featured in Google's Economic Impact Report. Notable product lines and technologies - Adafruit Feather: a family of compact development boards and accessories designed for flexible, modular projects. - CircuitPython: Adafruit's beginner-friendly fork of MicroPython, designed for simple programming on low-cost microcontrollers. - Circuit Playground Express: an educational board with built-in sensors and LEDs that supports MakeCode, CircuitPython, and Arduino, designed for learning with minimal wiring or soldering. - Crickit (Creative Robotics and Interactive Construction Kit): an add-on system for building robots and interactive projects, designed to pair with boards such as Circuit Playground Express. Customers - Adafruit serves hobbyists, students, educators, engineers, and makers who want to learn, prototype, and build electronic projects. - Products are available through the Adafruit online store and through official resellers. Source: https://www.adafruit.com ## Where Adafruit Industries works Lists Atlanta, Topeka, Brooklyn, New York City, and Enterprise as a location. Names New York and United States as a service area. Areas beyond these are not published. ## Prices Ordering and payment methods - Orders are placed through the Adafruit website. - Accepted payment methods include: - Credit cards (charged only before shipment, after authorization clears). - PayPal (charged at time of order; PayPal eChecks are not accepted). - Amazon Payment. - For schools or organizations that require a purchase order (typically for orders over $100), Adafruit asks that you contact them to set this up. - Due to potential fraud or misuse, Adafruit may choose not to ship an order or may request additional verification information for credit card, Amazon, or PayPal payments. Sales tax and tax-exempt purchases (US) - If you do not set up a tax-free Adafruit account, sales tax will be charged where applicable. - A sales tax refund is possible only if proper tax-exempt documentation is sent to Adafruit by the 5th day of the month following the month in which you placed your order. - Example: for an order placed in March, documentation must be received by April 5 to qualify for a sales tax refund. - After that deadline passes, you must contact your local tax authority to pursue any refund. Account verification for certain products - Some high-demand products (such as Raspberry Pi computers during parts shortages) require: - A verified Adafruit account. - Two-factor authentication (2FA) enabled. - Signing out and back in to activate verification. - Purchases of some Raspberry Pi boards may be limited (for example, 1 per customer) and may be subject to special refund limitations due to stock constraints. - Details and current requirements are provided in Adafruit's official guides and product pages. Accuracy of product information and quotes - Adafruit strives to keep product information complete, accurate, and current, but cannot guarantee that every detail is always up to date due to the large number of products. - Pricing on quotes is subject to change, including changes driven by tariff surcharges. - For the latest information on a product, customers should always review the product page and any associated guide before purchasing or starting a project. Source: https://www.adafruit.com ## Returns and refunds General return policy - Adafruit accepts returns only for unopened kits and products. - Returns must be initiated within 30 days of receipt for most orders. - For international orders, this is interpreted as within 28 days from the shipment date. - Return shipment cost is the responsibility of the customer. - All approved returns are credited as store credit upon receipt and inspection of the returned items. How to request a return - Customers must contact Adafruit before returning any package. - After contacting Adafruit, follow the instructions provided for return authorization, packaging, and shipping. Condition of returned items - Only unopened products and kits are accepted for return. - Items that appear used, opened, or incomplete may not qualify for return or credit. Refunds, exchanges, and credit - Approved returns are typically processed as store credit, not cash refunds. - For certain high-demand items (such as some Raspberry Pi boards during parts shortages), refunds or store credit may be limited to products that are defective, damaged, or lost in transit, subject to the applicable guide and product-specific policy at the time of purchase. Issues, defects, or concerns - If there are any issues with an order, customers are encouraged to contact Adafruit. - Adafruit states that it will make reasonable efforts to help resolve problems within the scope of its published policies. For the most current and detailed return and refund terms, always refer to the Adafruit Terms of Service and any return policy information on the specific product or help pages. Source: https://www.adafruit.com ## Safety, warranty, and legal disclaimers Safety and project responsibility - Many Adafruit projects involve power tools, electricity, and other potentially hazardous equipment. - Your safety is your responsibility. Customers must: - Use appropriate safety gear and follow safe practices. - Ensure they have adequate skills and experience before attempting a project. - Some illustrative project photos may not show safety equipment, in order to make the project steps clearer. - Projects and kits are not intended for use by children without appropriate supervision and safety precautions. - Use of instructions, kits, projects, and suggestions on adafruit.com or ladyada.net is at your own risk. - Customers are responsible for ensuring that their activities comply with applicable laws, including copyright and local safety regulations. Product warranty - Adafruit warrants Adafruit-manufactured products against manufacturing defects for 30 days from the date of delivery. - For confirmed defective products within this period, Adafruit may choose to replace, repair, or credit the product at its discretion. - Customers should contact the published support address (such as [email protected]) with any warranty issues. - Products not manufactured by Adafruit may be covered by the original manufacturer's warranty, which may or may not be passed through to the customer. Customers should confirm warranty details with support before purchase if needed. - Warranty does not apply to products that fail or are damaged after delivery due to accident, abuse, or misuse. Disclaimers of warranties and limitation of liability - Except for the stated limited warranty on Adafruit-manufactured products, products and content are provided "as is" and "as available". - Adafruit and its suppliers disclaim all other warranties, whether express, implied, or statutory, including but not limited to implied warranties of title, non-infringement, merchantability, and fitness for a particular purpose. - Adafruit does not warrant that products or content will operate error-free, without interruption, or be secure or virus-free. - To the maximum extent permitted by law, Adafruit and its suppliers are not liable for indirect, special, consequential, or incidental damages (such as loss of profits, revenue, or data, or costs of replacement goods), even if advised of the possibility of such damages. Third-party links - Adafruit may provide links to websites operated by third parties. - Adafruit does not control, endorse, or take responsibility for the content, materials, or information on linked websites. - Visiting any third-party site via a link from Adafruit is at the visitor's own risk. Privacy summary - Adafruit stores customer phone numbers, order histories, email addresses, and shipping/billing addresses in customer accounts for ordering and shipping purposes. - For security, credit card numbers, expiration dates, and CVV codes are not stored. - Adafruit states that it does not sell or give customer information to third parties, and does not send unsolicited advertisements. - For full details, customers should review the complete Privacy and Legal Policy at https://www.adafruit.com/privacy. Indemnification and legal compliance - Customers are responsible for complying with applicable export control and trade sanctions laws and regulations when using or reselling Adafruit products. - Customers agree to indemnify and hold Adafruit harmless from fines, damages, costs, or liabilities arising from failures to comply with these export and trade requirements. For complete and legally binding terms, customers should always refer to the latest Adafruit Terms of Service and related legal pages on adafruit.com. Source: https://www.adafruit.com ## Shipping and international orders Order processing and dispatch - Typical order processing time is 1–2 business days. - For UPS 3 Day Select, 2nd Day Air, and Next Day Air: - Orders placed by 11 am ET on weekdays usually ship the same day. - Once an order ships, an email with tracking information is sent. - Order status and tracking can also be viewed by logging into your Adafruit account. Shipping carriers and limitations - Adafruit primarily ships via UPS and other listed carriers. - UPS service guarantees may be suspended when delays are caused by bad weather or other disasters. - Shipping fees cannot be refunded if a package is delayed due to events such as severe weather, natural disasters, or similar disruptions. - Adafruit may not always be able to ship to some mail forwarders and/or PO Boxes, depending on location or known fraud/theft issues. International orders (DDU / DDP, VAT, duties, and fees) - For international DDU and USPS orders, the customer is responsible for all import-related costs, which may include: - VAT, tariffs, and duties. - Taxes, handling fees, brokerage charges, and customs clearance charges. - DHL DDU and USPS First Class and Express Mail shipments can incur these additional fees. - Adafruit cannot predict or control your country's customs or tax practices, and cannot estimate exact costs. - Customers should: - Be prepared to pay full VAT on the declared value of the order. - Be prepared to pay any customs or handling fees charged by their local postal system or DHL. - Keep a copy of the email receipt; it may be requested by customs or the carrier. - If required VAT, duties, or related fees are not paid, Adafruit cannot issue refunds for the order. Customs forms and declared values - Adafruit's shipping system is fully automated and cannot falsify customs forms. - Customs forms will accurately describe the contents and cost of the order. - Orders cannot be marked as "gift", "sample", "educational", or assigned artificially low values to reduce duties or taxes. DHL DDP (delivery duties paid) - Some DHL Express shipments may be offered as DDP, where taxes and duties are charged at checkout. - Orders over $2,500 and/or orders with over 25 individual line items do not qualify for DDP options. - Adafruit cannot provide a line-by-line breakdown of duties paid at checkout; for that information, customers must contact their local DHL office. Export compliance and shipping responsibilities - Products and services are subject to U.S. and other export control and trade sanctions laws and regulations. - Customers agree not to use, sell, resell, export, re-export, import, or otherwise handle products in ways that violate applicable export or sanctions rules. - For domestic shipments that are part of a routed export transaction, the customer is responsible for export clearance, filing required export information, and providing any necessary authorizations to forwarding agents. For full legal terms, see Adafruit's Terms of Service and any specific shipping and export policies on the main website. Source: https://www.adafruit.com ## Technical support, community code of conduct, and social media policy Technical support - Adafruit provides technical support primarily through its online technical support forums. - Dedicated support engineers monitor the forums to help customers with Adafruit products. - Adafruit does not provide one-on-one consulting via direct email or telephone. - Support is provided to customers who purchase from Adafruit or from official Adafruit resellers. - Adafruit does not provide warranty or support for products purchased from unauthorized resellers. Community "Be Excellent" policy - Adafruit maintains a community code of conduct often referred to as the "Be Excellent" policy. - The policy applies to everyone interacting with the Adafruit community, including employees, customers, educators, makers, content creators, and others. - It covers all interactions such as: - Commenting on Adafruit web pages and blogs. - Posting in forums. - Interacting with Adafruit support staff. Expectations for community members - Be inclusive: conduct or speech that is sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory is not tolerated. - Be respectful: disagreements should be handled constructively without personal attacks. - Be patient: recognize that community members have different levels of experience and language backgrounds. - Communicate carefully: avoid assumptions, ask questions, and aim for clarity. Enforcement and moderation - Adafruit may: - Suggest that customers who consistently violate the code of conduct seek another supplier. - Ban former customers from making future purchases or participating in the community in cases of serious or repeated violations. - Block or remove users or content on Adafruit-managed sites or social media properties when necessary to protect the community. - Adafruit reserves the right to remove information or materials that are unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable. Social media retention and mute/block/ban policy - Adafruit generally auto-deletes or archives social media posts (including likes, retweets, etc.) after roughly 90 days, depending on the platform. - Adafruit reserves the right to mute, block, or ban accounts that target or harass the Adafruit team, community members, or others who use Adafruit's social properties as a safe online space. - When possible, Adafruit will attempt to resolve matters directly and privately before muting, blocking, or banning an account. - If someone believes they have been muted, blocked, or banned in error, Adafruit invites them to reach out via the published contact channels (such as the email addresses listed in the Terms of Service) for review. Editorial standards - Adafruit publishes a wide range of writing and video content, including interviews and reporting on the maker and technology communities. - Adafruit maintains editorial standards that describe its best practices and ethical guidelines for this content. - For the full and current standards, customers should consult Adafruit's editorial standards page linked from the Terms of Service. Source: https://www.adafruit.com ## What Adafruit Industries has not published yet These are things people ask Adafruit Industries that its published information does not yet cover. - prices - product availability or stock levels - delivery times or shipping guarantees - warranty coverage beyond the published limited warranty - tax, customs, or import charges - legal, safety, or compliance approvals Ask anyway — the agent will say plainly that it is not published rather than guess. ## Where this comes from https://www.adafruit.com