# Acronis > Official Acronis business agent. Acronis provides AI-native cybersecurity, data protection, backup, disaster recovery, and IT management solutions for… ## Ask it a question Acronis answers for itself at https://api.hailera.com/mcp/acronis. A client that speaks MCP can connect to that address; the tool is ask_acronis and the protocol is 2026-07-28. Where this file and the agent disagree, the agent is current. ## About Acronis About Acronis Overview Acronis is a global cyber protection company that unifies cybersecurity, data protection and IT management in an AI-native platform. Its solutions are designed to help organizations protect, manage and automate IT across backup, disaster recovery, endpoint protection and operations. Acronis serves managed service providers (MSPs), businesses of all sizes (including multi-site and OT environments) and home users worldwide, across more than 150 countries and multiple languages. AI-native cyber platform - Single platform that brings together backup, disaster recovery, cybersecurity and endpoint management. - AI-powered threat detection that uses anomaly and behavioral analysis to spot threats. - Autonomous IT journey that progresses from assisted to supervised to more autonomous operations for threat detection, incident response, patch management and recovery. - One common data model so every service writes to the same data layer, letting AI agents and technicians act with shared context instead of in silos. - Grounded in customer data and Acronis Threat Research Unit intelligence to base detections and actions on verifiable signals, not guesswork. - Scoped permissions and guardrails so AI agents operate with least-privilege access and policy rules per tenant. Who Acronis serves - Service providers (MSPs, VARs, hosting and telecom providers) delivering managed cyber protection, backup and IT services to their clients. - Businesses and enterprises, from small businesses to complex multi-site and OT environments, that need integrated cyber resilience, backup and recovery. - Home and individual users who need reliable backup, cloning and cyber protection for personal devices and data. Key outcomes Acronis focuses on - Reducing service delivery time and incident response times through a centralized, automated platform. - Lowering total cost of ownership by consolidating multiple backup, security and management tools into one solution set. - Improving resilience with fast, reliable recovery and integrated cybersecurity capabilities. - Helping partners scale efficiently by standardizing on one platform across many customers. Source: https://acronis.com ## What Acronis does Acronis Professional Services are designed to help enterprises and MSP partners plan, deploy, optimize and maintain Acronis solutions. Scope of services Acronis offers a range of predefined service offerings, including (but not limited to): - MSP Concierge Onboarding Service – available to eligible new MSP partners that migrate a defined number of workloads to Acronis. - Initial Setup and Onboarding – assistance with infrastructure preparation, configuration and automation to speed time to value. - Consultancy Service – expert guidance to streamline deployment, reduce risk and support business continuity objectives. - Deployment Services – solution design, implementation and configuration performed by Acronis experts. - Technical Account Management (TAM) – ongoing reviews and recommendations to optimize data protection policies and operations. - Custom Software Development – tailored development to extend or integrate Acronis Cyber Protect Cloud or Acronis Cyber Protect (on‑premises). - Health Check Service – assessment of an existing Acronis deployment with recommendations to close gaps and reduce risk. - Data Migration Services – assistance with migrating environments and data to Acronis‑based solutions. - Consulting Services for ISVs – advisory services for partners building cyber protection solutions on the Acronis platform. - VMware Migration Solution – expert‑guided services to accelerate migration away from VMware-based environments. Who uses Acronis Professional Services - Managed service providers (MSPs) standardizing on Acronis to deliver managed backup, cybersecurity and disaster recovery services. - Enterprises that need help designing and operating large‑scale or complex Acronis deployments. - Independent software vendors (ISVs) integrating their offerings with the Acronis platform. Engagement model - Services are typically pre‑packaged offerings with defined scope and deliverables. - Commercial terms, scope, and conditions are defined in the relevant terms and conditions and service descriptions provided by Acronis. - Customers engage Acronis Professional Services through Acronis sales teams or authorized partners. Source: https://acronis.com ## Where Acronis works Lists Afyonkarahisar and Çan as a location. Areas beyond these are not published. ## Hours and contact This document summarizes the main ways customers and partners can reach Acronis for sales and support, based on information available on the public website. Contacting sales - Website contact forms – The primary way to reach Acronis sales is through the contact forms on the Acronis website (for example, "Contact sales" pages linked throughout product and solutions pages). - Phone (United States) – The website lists a U.S. sales contact line: - Tel: +1 202-601-3104 - Availability: Workdays, 9:00 AM – 5:30 PM (local time as stated on the site) - Regional options – The site lets visitors choose their region and language, then access localized contact options for sales and partners. Because regional contact details may change, customers should always refer to the latest information on the Acronis website when they need a specific local office or number. Contacting support and customer service Acronis centralizes support and self-service resources through its online portals and documentation. - Support portal – Online portal for opening and managing support cases. - Customer portal – Account portal for customers to access entitlements, downloads and related resources. - Product documentation – Online documentation for understanding, deploying and operating Acronis products. - Support knowledge base – Self-service articles and solutions for common questions and issues. Links to these resources are available from the Support and Resources or Contact us sections of the Acronis website. Working with partners In many regions Acronis solutions are also available through partners. - Find an IT provider – Directory of verified Acronis service providers by region and specialization. - Find a distributor – Directory of verified Acronis distributors worldwide. These directories can be accessed from the Partners or Support and Resources areas on the Acronis site. Where to check for the latest information Phone numbers, availability hours, and regional contact methods may change over time. For the most accurate and up-to-date details, customers and partners should: - Visit the Contact sales, Contact support, or All contacts pages on the Acronis website. - Use the region and language selector to view local information where available. Source: https://acronis.com ## Solutions for Businesses and Enterprises This document summarizes key Acronis solutions aimed at small businesses, mid-sized organizations and large, multi-site enterprises. Acronis Cyber Protect Integrated cybersecurity, data protection and endpoint management. - Combines backup, anti‑malware, ransomware protection and recovery in one solution. - Supports automated patch management, remote management and monitoring. - Protects a wide range of workloads and platforms, with both agent-based and agentless backup options. Acronis Cyber Protect Enterprise Cyber resilience and endpoint protection for complex, multi-site and mobile environments. - Extends Acronis Cyber Protect capabilities for large or distributed enterprises. - Adds integrated URL filtering, vulnerability assessments and patch management. - Supports over 20 workloads across on‑premises, cloud and SaaS environments. Acronis Cyber Protect OT Backup and recovery tailored to operational technology (OT) systems. - Designed for industrial and automation environments, including legacy OT systems. - Supports rapid recovery and hardware-independent restores to reduce production outages. Acronis Cyber Protect for Small Business Backup and cyber protection for growing businesses. - Centralized management of backups across computers and servers, including virtualized environments. - Flexible storage options across Acronis Cloud, other cloud storage or local storage. Acronis Cyber Disaster Recovery Disaster recovery and cyber protection capabilities. - Combines real-time threat detection with backup and recovery features. - Aims to help businesses maintain continuity during cyber incidents or outages. Acronis cloud and infrastructure solutions Acronis provides several infrastructure-focused products for business environments: - Acronis Cloud Security – unified security platform for Microsoft Azure, Hyper‑V and hybrid deployments. - Acronis Cloud Manager – centralized management, migration and recovery for Microsoft cloud environments. - Acronis DeviceLock DLP – endpoint data loss prevention to enforce data use and handling policies. - Acronis Cyber Infrastructure – scale-out, multi‑purpose infrastructure for secure storage and cyber protection. - Acronis Cyber Appliance – pre-built multi‑node storage appliance for backups, archives and disaster recovery. Acronis Snap Deploy Imaging and OS deployment solution for IT teams. - Creates a master image of a configured system and deploys it to many machines at once. - Supports deployment to dissimilar hardware and live Windows systems. Typical business and enterprise use cases - Consolidating backup, cybersecurity and endpoint management into one platform. - Protecting distributed and hybrid environments that span on-premises, cloud and SaaS. - Improving resilience and recovery times after cyber incidents or outages. - Standardizing backup, imaging and deployment processes across large device fleets. Source: https://acronis.com ## Solutions for Home and Individual Users This document summarizes Acronis solutions that are suitable for home users and individual devices. Acronis True Image Backup, cloning and cyber protection for home users. - Allows users to back up computers and data to local or cloud storage. - Supports creating a complete replica of a system to migrate to a new device or recover from failure. - Includes AI-based cyber protection features, such as antivirus and ransomware protection, to help safeguard personal data. Acronis Cyber Protect Home and Business Cyber protection solution that can be used to protect endpoints for smaller environments. - Combines backup and anti‑malware in one solution. - Provides AI-powered antimalware and ransomware protection to help keep data secure. - Supports Windows, macOS, iOS and Android so data can be protected across multiple personal devices. Acronis VSS Doctor Tool to diagnose Microsoft Volume Shadow Copy Service (VSS) issues. - Runs one‑click tests across the system to identify VSS problems. - Collects and unifies diagnostic data into a clear report. - Can apply predefined fixes when available to help restore reliable backup functionality. Acronis #CyberFit Score Security assessment tool for individual computers. - Quickly checks a computer's security posture against common risks. - Provides clear, actionable recommendations to improve protection. - Generates shareable reports that show where attention is needed. Typical home and individual use cases - Protecting personal files, photos, and documents with regular backups. - Migrating from an old computer to a new one using disk cloning or full‑image backups. - Improving a home computer's cyber resilience with integrated backup and antimalware. - Diagnosing and resolving local backup issues related to VSS. Source: https://acronis.com ## Solutions for Managed Service Providers (MSPs) This document summarizes the main Acronis solutions designed for managed service providers (MSPs), value-added resellers, hosting providers and telecom providers. Acronis Cyber Protect Cloud AI-powered cyber protection platform for MSPs that unifies operations management, cybersecurity and data protection. Key points: - Protects client workloads with integrated backup, disaster recovery, cybersecurity and endpoint management in one solution. - Helps MSPs minimize security risks by covering 100% of client workloads with a single cyber protection stack. - Enables upsell and cross-sell by adding advanced cybersecurity, disaster recovery and other services from the same platform. - Reduces tool sprawl and costs by consolidating multiple point products into one vendor and console. - Available with free trials and guided demos via the Acronis website. Acronis Cyber Frame Secure hyperconverged infrastructure (HCI) and infrastructure-as-a-service (IaaS) solution for service providers. - Lets providers operate multiple customers from one console with tenant isolation and role-based access. - Provides native backup and disaster recovery for virtual machines. - Centralizes security and monitoring across all hosted workloads from a single Acronis console. Acronis GenAI Protection GenAI usage control and protection delivered as a managed service. - Monitors and controls GenAI tool usage across every client. - Helps prevent sensitive data from leaking into public GenAI tools. - Detects and blocks harmful prompts and AI abuse. Acronis Cloud Storage Cloud storage optimized for Acronis-based backup and disaster recovery. - Single vendor and contract for both backup software and storage. - Designed to support usage-based billing and PSA integration for MSP operations. - Transparent per‑GB pricing with no mentioned egress fees on the product page. MSP operations tools Acronis also provides tools that support day-to-day MSP operations: - RMM and PSA capabilities to help monitor, manage and bill client environments. - Workflow automation to reduce manual tasks and improve service delivery. - Integrations with other MSP tools via the Acronis Technology Ecosystem (see the separate integrations document). Typical MSP use cases - Delivering managed backup and disaster recovery services for diverse client environments. - Offering managed cybersecurity, including endpoint protection and advanced threat detection. - Standardizing on one platform to reduce vendor complexity and simplify onboarding of new technicians and customers. - Building new services around GenAI protection and AI-powered IT automation. Source: https://acronis.com ## What Acronis has not published yet These are things people ask Acronis that its published information does not yet cover. - prices or fees for any product or service - current discounts, promotions, or bundles - real-time product availability or capacity - uptime, performance, or recovery-time guarantees - data residency, compliance, or certification guarantees - contract terms, SLAs, or legal obligations - specific security outcomes or breach probabilities - implementation timelines or migration durations Ask anyway — the agent will say plainly that it is not published rather than guess.