Acclaim Systems

• Analysis
• Requirements
• Design
• Development
• Quality assurance
• Deployment
• Post-production maintenance and support
• Training
• Documentation
• Helpdesk services

That covers the full software lifecycle, and importantly does not stop at deployment: maintenance and support, training, documentation and helpdesk are all included in the published list, which is what a client running a system long term needs.

On its approach

"Acclaim creates a genuine partnership with its customers. Our objective is to bring on board all the stakeholders and achieve a shared vision of the customer's goals. Helping clients achieve their goals is the key to Acclaim's long-term success."

The alternatives to this model are Staff Supplementation and Off-Site Development.

The site does not publish project sizes, delivery methodology such as agile or waterfall, team sizes, timescales, service level agreements, or pricing.

Acclaim Systems is an IT consulting and software development company headquartered at 110 E. Pennsylvania Blvd., Feasterville, PA 19053. The phone number is (215) 354-1420.

The three engagement models published are:

• Complete Solution - Acclaim handles the entire project, from planning to implementation
• Staff Supplementation - providing staff to work within a client's own team
• Off-Site Development - development carried out at Acclaim's own facilities

These are three different commercial arrangements for the same technical work: hand over the whole project, hire people into your team, or send the work out.

The expertise areas published are project management, application development, business intelligence, ERP solutions and CRM solutions using Salesforce.com.

The technologies named are .NET technologies, database systems and network administration.

The site does not publish cloud platforms such as AWS or Azure, mobile development, cybersecurity services, managed IT support or helpdesk as standalone offerings, or specific .NET versions and frameworks.

The site carries a 2016 copyright.

Harrisburg is Pennsylvania's state capital, which fits the firm's published work in elections, voter management and water reporting - state government systems.

Feasterville is in Bucks County, in the Philadelphia area.

The site has a careers section with job openings and an employee benefits page, and an employee login area.

No email address is published anywhere on the site, so contact is by phone or fax.

The site carries a 2016 copyright, so some information on it may not have been updated recently - the office details and services should be confirmed by calling (215) 354-1420.

The site does not publish office hours, a street address for the Harrisburg office, the founding year, company size or headcount, leadership or staff names, certifications such as ISO or CMMI, partner or vendor accreditations, or any pricing or rate information.

• Elections
• Voter management
• Drinking water reporting
• Surface water reporting
• Human resources systems
• Reverse mortgages
• Payroll processing
• "And many more"

That list is unusual and tells you a great deal about the client base. Elections and voter management, and drinking water and surface water reporting, are state and local government systems - water quality reporting is a regulatory obligation on public water systems. Reverse mortgages is a specialised financial services domain.

So the firm's published track record is concentrated in government and regulated-reporting systems rather than general commercial software.

The business areas its ERP and CRM work covers are sales, marketing, CRM, supply chain and finance and accounting.

The site does not name any client organisation, publish case studies, project dates, contract values, or state whether it holds government contracting vehicles or security clearances.

Ask anyway — the agent will say plainly that it is not published rather than guess.