Alan's One Stop Computer Repairs

Two customer testimonials are published. One, from Laurie, describes tech help over her PC where the technician stayed with her through a virus problem for well over eight hours and thanks "Al." The second, from Oswaldo Castro, thanks Alan for fixing a laptop, notes he came to the customer's house and removed all the viruses after a short period of time, and calls him intelligent, smart and competent. The site also links to an Angie's List review page, a Facebook page for One Stop Computer Repairs, and a Twitter account, OneStopPcrepair.

The site does not publish a founding year, owner biography, number of employees, certifications such as A+ or Microsoft credentials, business licence details, insurance, or membership of any trade association. It gives no street address. Questions about credentials, experience, prices, hours or availability should go to the business by phone.

The site does not list which computer brands, models or operating system versions are serviced, does not mention mail-in repair, data recovery from failed drives, printer repair, phone or tablet repair, or server work, and does not describe the website design service beyond naming it. Customers wanting services not listed here should call the phone number on the contact page rather than assume coverage. To book work, schedule an appointment or ask about anything not published, the contact page directs people to phone the business.

On location and area, the only geographic wording anywhere on the site is "Chicago Area." No street address, suburb list, city list, ZIP codes, radius or drop off location is published, so the exact areas served and where a machine would be dropped off are not stated online and must be confirmed by phone.

To contact the business, book an appointment or schedule a repair, the contact page gives the number as Direct (708)-705-0282 and notes it can be called 24/7; the home page shows the same number as a cellphone and the about page and Payment Central page repeat it. The contact page also offers an email link on the page itself, but no email address is printed.

Lists Central, Laurel, Chicago, and Anchorage as a location. Names Chicago as a service area. Areas beyond these are not published.

One inconsistency is worth flagging rather than smoothing over: the Payment Central page lists onsite computer repairs at $30.00 hourly, which sits against the no-hourly-rates statement on the about page. Anyone asking about how a particular job is billed should have that confirmed by the business.

The site does not publish any warranty on parts or labour, a repair turnaround time, a diagnostic or consultation fee amount, a cancellation policy, a deposit requirement, accepted payment methods, or terms and conditions. Those are not stated online. To confirm what a job will cost, what the fixed price covers, or how the no-fix-no-pay term applies to a specific case, call 708-705-0282.

Alan's One Stop Computer Repairs publishes prices on its site. The Payment Central page pairs these prices with specific jobs: file back up from a hard drive to an external hard drive, $30.00; virus and spyware removal, $25.00; remote support, $30.00; onsite computer repairs, $30.00 hourly; and reinstall of an operating system, $85.00 flat fee.

The services page carries a separate price list covering troubleshooting and repair, wireless network installation, virus detection and removal, spyware detection and removal, hardware installation, onsite computer repairs, remote computer repairs, power jack repair, operating system reinstall, and operating system reinstall with file back up. The amounts printed in that list are $20.00, $25.00, $30.00 and $85.00, but the page sets the service names and the prices in two separate columns, so which price belongs to which line cannot be read off reliably. The prices that can be stated with certainty are the Payment Central pairings above.

The site says all services are offered for a guaranteed low fixed price, that a flat rate fee is charged per job no matter how long it takes to complete, and "We'll beat any of our competitor's prices, just ask." Note that the same site also lists onsite computer repairs at an hourly rate, so the cost basis for onsite work should be confirmed directly.

No quote form, estimate calculator or rate card beyond these lists is published, and there are no fees, minimums, trip charges or parts costs shown. For a current price, cost or estimate on any job, call 708-705-0282.

Ask anyway — the agent will say plainly that it is not published rather than guess.