2nd Street Animal Hospital

• Preventative care and wellness examinations
• Vaccinations
• Senior pet care
• Urgent care
• Surgery, including soft tissue, orthopedic and dental surgery
• Dental care
• Diagnostic services and bloodwork
• Imaging suite: CT, endoscopy, ultrasound and digital x-ray
• Laser therapy
• Acupuncture
• Hospice and end of life care
• Pet travel certifications

The imaging suite is worth noting: CT and endoscopy are equipment many general practices do not have on site, so advanced imaging is done in-house rather than referred out.

Pet travel certifications are the health certificates required to fly or move a pet between states or countries.

Acupuncture and laser therapy are offered alongside conventional medicine; Dr. Stephanie Valentino is acupuncture certified.

AAHA accreditation is the American Animal Hospital Association standard, which is voluntary and inspected.

The site does not publish prices for any service, appointment lengths, or which services need a referral.

Two financing options are published:

• CareCredit, described as "a credit card used for medical financing" and as the "Preferred financing payment partner of 2nd Street Animal Hospital"
• Scratchpay - "Scratchpay offers simple payment plans for medical financing, some with zero interest. Since Scratchpay is not a credit card, it does not affect your credit score." The site adds: "No hidden fees. No prepayment penalty. No deferred interest. No surprises."

On pet insurance, the site recommends four carriers - Trupanion, Pets Best, Healthy Paws and ASPCA Pet - and offers guidance on choosing a policy. It does not say whether the practice bills insurers directly or whether clients claim reimbursement themselves.

The site does not publish when payment is due, whether written estimates are provided before treatment, whether deposits are required for surgery or hospitalisation, or the cost of a consultation. Those are answered by calling (215) 516-7000.

To book or schedule an appointment, there are two published routes: call (215) 516-7000, or book online through the practice's pet portal, which runs on booking.getoliver.com. The site has a dedicated appointment page and an online forms page for new client paperwork.

For new clients the site advertises: "New Client? Get $25 Off First Pet Exam!"

Urgent care is one of the published services and is available during opening hours. For life-threatening emergencies outside opening hours, the site refers clients to partner emergency rooms; it does not name which ERs or give their details.

The site also has an online shop at shop.2ndstreetvet.com.

The site does not publish an email address, whether walk-ins are accepted, how far ahead appointments book, cancellation or no-show policies, appointment lengths, drop-off options, or the names and numbers of the partner emergency rooms. Those are answered by calling (215) 516-7000.

Each group has its own page on the site.

The exotic services published are routine wellness examinations, vaccinations, bloodwork, imaging including radiographs, ultrasound and CT, husbandry and nutritional counselling, small mammal dentistry, surgery, endoscopy, laser therapy, medical grooming, urgent and critical care, and water quality testing.

Water quality testing for fish and aquatic species, and husbandry counselling, are exotic-specific services a general practice would not usually offer.

The avian work is led by Dr. Sharonda Meade, described as "one of greater Philadelphia's few board-certified avian specialists (ABVP)".

To book, call (215) 516-7000 or use the Book Appointment option on the site.

The site does not publish referral policies for exotics, species it will not see, or prices for exotic consultations.

The credentials are board certifications. ACVIM is the American College of Veterinary Internal Medicine and ACVECC is the American College of Veterinary Emergency and Critical Care - the Medical Director holds both, which is emergency, critical care and internal medicine specialisation. ABVP Avian is board certification in avian practice; the site describes Dr. Meade as "one of greater Philadelphia's few board-certified avian specialists".

The practice is AAHA-accredited.

The site has separate pages for the doctors, the veterinary support staff, and a hospital tour.

The site does not publish the number of veterinarians or support staff, technician credentials, which vet sees which species by appointment, or whether a specific veterinarian can be requested.

Ask anyway — the agent will say plainly that it is not published rather than guess.