1st Choice Plumbing, Air and Insulation

• AC installation and AC replacement
• AC repair
• AC maintenance and tune-ups
• Evaporator and condenser coil cleaning
• Compressor replacement
• Refrigerant leak repair
• Ductless AC installation, replacement and repair (mini-split systems)
• Thermostat installation and repair
• Air handler installation and repair
• AC and furnace filter replacement

The heating services published are:

• Furnace repair and furnace service
• Heating installation
• Heating maintenance
• Heat pump installation, maintenance and repair

The company says its technicians are experienced in "all brands and models of heating and cooling systems", and it has "over two decades of experience".

The site displays Arizona Heat Pump Council, North American Technician Excellence (NATE), Building Performance Institute (BPI) and Trane Comfort Specialist logos.

The site does not publish which HVAC brands it installs or is a dealer for, SEER ratings or equipment models, or an ROC licence number.

Alongside air conditioning and heating, the company does plumbing work. The plumbing services published are:

• Emergency plumbing
• Drain cleaning
• Leak detection and repair
• Slab leak repair and detection
• Water heater installation, replacement and repair
• Tankless water heater replacement and installation
• Water testing and treatment
• Water softener installation

Slab leak detection and repair is a distinct specialism worth noting - it is the plumbing problem most common in Arizona slab-foundation homes.

Water quality work covers testing, treatment, softeners and reverse osmosis; the site advertises an RO filter change offer, so it services reverse osmosis systems as well as installing softeners.

Emergency plumbing is listed as a service and the company states it is "Available 24/7", so plumbing emergencies are covered outside normal hours.

The site does not publish which water heater or water treatment brands it fits, tank sizes, whether it does repiping, sewer line or main line replacement, gas line work, fixture installation, or septic work.

Anthem, Avondale, Buckeye, Carefree, Cave Creek, Chino Valley, Dewey-Humboldt, El Mirage, Fountain Hills, Gilbert, Glendale, Goodyear, Guadalupe, Litchfield Park, Paradise Valley, Peoria, Phoenix, Prescott, Prescott Valley, Scottsdale, Sun City, Sun City West, Surprise, Tolleson, Williamson, Wittmann and Youngtown.

That covers the Phoenix metropolitan area and West Valley, plus Prescott, Prescott Valley, Chino Valley, Dewey-Humboldt and Williamson in Yavapai County to the north.

This is a mobile service - technicians travel to the customer's property - so the Phoenix address is the office rather than a place customers visit for service.

The site does not publish travel charges or trip fees for outlying areas, whether there is a minimum call-out charge, or which cities are covered for emergency work as opposed to scheduled work.

Lists Buckeye, El Mirage, Fountain Hills, Gilbert, Glendale, Goodyear, Peoria, and Phoenix as a location. Names Arizona, Phoenix, and Prescott as a service area. Areas beyond these are not published.

These are promotional offers, not a rate card. No expiry dates, eligibility conditions or restrictions are printed alongside them on the specials page, and no standard prices, hourly rates, diagnostic fees or call-out charges are published anywhere on the site for any service.

On financing, the site offers "flexible financing options for installations (on approved credit)". The "$89 per month" AC figure and the "12-Month No Payment" offer are financing terms rather than a system price. No APR, term length, lender or credit criteria is published.

To get a price or estimate for actual work, the site offers instant quotes for AC, water heaters and insulation through an online tool, or call 623-323-1021.

• Call 623-323-1021
• Use the "Book Now" button on the site, which goes to a HouseCall Pro online booking system
• Use the online contact form

The site also offers instant quotes for AC, water heaters and insulation through an online quote tool, so an estimate for those three can be started without speaking to anyone first.

Comfort Club members get priority scheduling.

The site does not publish an emergency response time or arrival window guarantee, whether there is an after-hours or weekend call-out surcharge, how far ahead routine appointments book, cancellation terms, or which services are available 24/7 as opposed to during business hours. Those are answered by calling 623-323-1021.

On warranties and guarantees, the site publishes:

• "100% satisfaction guarantee and a two-year warranty* for Agreement Customers Only on all repairs" - the asterisk indicates terms apply, and the two-year repair warranty is limited to agreement (membership) customers
• "10 Year Labor and Refrigerant Warranty With All New Systems", advertised as an offer

So the two-year repair warranty is a membership benefit rather than something every customer gets, while the ten-year labour and refrigerant warranty is tied to new system installations.

The company describes itself as "fully licensed, bonded, and insured" and displays Arizona Heat Pump Council, NATE, BPI and Trane Comfort Specialist logos.

The site does not publish the Comfort Club membership price, its term or cancellation terms, what the two maintenance visits include, the full warranty terms behind the asterisk, what the satisfaction guarantee entitles a customer to, or an ROC licence number.

Insulation and home energy audits sit alongside the HVAC work, which is why the site displays a Building Performance Institute (BPI) logo - BPI is the certification body for building performance and home energy work.

The site advertises an "$89 Home Performance Evaluation and Duct Leakage Test", which is the paid entry point to this side of the business: a duct leakage test measures how much conditioned air is escaping ductwork before any sealing work is quoted.

UV light installation and duct cleaning are the indoor air quality services published.

The site does not publish insulation R-values or materials used, whether attic or wall insulation or both, duct cleaning methods, how long any of this work takes, or utility rebate programmes it participates in.

Ask anyway — the agent will say plainly that it is not published rather than guess.